About the Role:

Grade Level (for internal use):

10

• Manage and refine the Salesforce Platform delivery backlog, including intake, prioritization, user stories, acceptance criteria, and sprint readiness.
• Collaborate with diverse stakeholders (Client Support, Legal Operations, Product, Salesforce, Automation, and Technology) to gather requirements, clarify business rules, and align delivery priorities for Salesforce-enabled workflows.
• Support hands-on delivery across the Salesforce Platform, encompassing capabilities such as case management, knowledge, Omnichannel, reporting, workflow automation, and integrations.
• Participate in the full product lifecycle: backlog refinement, sprint planning, solution design, testing, release coordination, and post-release validation, ensuring high-quality, sustainable solutions with an end-to-end view.
• Lead User Acceptance Testing (UAT), defect triage, release communications, documentation, training support, and adoption efforts to ensure effective operational systems and processes.
• All employees are required to work from the office a minimum of 2 days per week.

• An S&P Global employee at this level would typically have 3+ years of experience in product ownership, business analysis, or Salesforce platform delivery, with a focus on CRM implementation, commercial, service, or legal operations, or Quote-to-Cash capabilities.
• Demonstrated hands-on experience with the Salesforce Platform, including its various clouds (e.g., Service Cloud), reporting, workflow automation, and integrations.
• Proven experience in writing user stories, defining acceptance criteria, supporting sprint execution, coordinating User Acceptance Testing (UAT), validating functionality, and preparing for releases.
• Ability to identify and resolve day-to-day problems, take initiative to suggest process improvements, and apply solutions with an end-to-end view across Salesforce systems and processes.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

• Demonstrates knowledge of principles and practices within the professional discipline, understanding how their work connects to broader organizational systems and processes, contributing to in-year priorities and plans.
• Exceptional communication skills, able to convey complex information clearly and effectively to diverse audiences, internally and externally, fostering collaboration and understanding.
• Demonstrated ability to apply creativity and curiosity to identify areas for process improvement and implement innovative, data-driven solutions.
• A collaborative approach, actively listening to others' perspectives, adapting to changing circumstances, and acting as a coach to junior colleagues by communicating existing principles and guidance

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)