Product Manager – Sports Betting

Location: Mauritius
Employment Type: Long-Term Contract
Remuneration: Market-related
Relocation: Required – successful candidate must relocate to Mauritius
Work Permit: Company assistance provided for successful expatriate candidates
Home Travel: Periodic company-supported trips home during the contract
Industry: Sports Betting / Online Gaming / Lottery / Digital Gaming

About the Role

An exciting international opportunity is available for an experienced Product Manager – Sports Betting to support the development, launch, management and commercial growth of a sports betting offering in Mauritius.

The successful candidate will take responsibility for the sports betting product proposition, working across product development, sportsbook/platform functionality, customer experience, product launches, commercial performance, promotions, technology partners and ongoing product optimisation.

This is a specialist product-management opportunity requiring someone who understands the sports betting customer and can translate player behaviour, market trends and commercial objectives into a competitive and engaging betting proposition.

The role will operate within a broader gaming environment that includes lottery, digital gaming and retail channels, with a strong focus on developing an integrated customer proposition.

Please note: A separate detailed client specification has not been supplied for this position. The responsibilities below have therefore been structured around the confirmed Product Manager – Sports Betting brief and the product, online-channel, operational and governance framework contained in the client's other supplied specifications. They should not be treated as additional mandatory client criteria until confirmed.

International Appointment & Relocation

This position is based in Mauritius and requires relocation.

The successful candidate will enter into a long-term contract and must be prepared to live and work in Mauritius for the duration of the assignment.

The company will assist the successful expatriate candidate with the necessary work-permit process and will provide for periodic trips home during the contract.

Full details of the expatriate package and travel arrangements will be discussed with shortlisted candidates.

Job Purpose

To develop, manage and continuously optimise the organisation's sports betting product offering, ensuring that it delivers a compelling customer proposition, strong commercial performance, reliable operational delivery and an excellent player experience.

The Product Manager will work closely with commercial, technology, online channels, marketing, retail, customer experience, risk and compliance teams as well as external sportsbook/platform providers.

The role will contribute to the development of the sports betting business from product strategy and launch through to ongoing optimisation and growth.

Key Responsibilities

Sports Betting Product Strategy

• Support the development and execution of the sports betting product strategy.
• Develop a clear product roadmap aligned with commercial and customer objectives.
• Evaluate the overall sportsbook proposition and identify opportunities for growth and differentiation.
• Monitor local and international sports betting trends.
• Conduct competitor and market benchmarking.
• Identify new product features, betting experiences and opportunities.
• Translate customer and commercial requirements into product initiatives.
• Prioritise product enhancements according to commercial value, customer impact and operational feasibility.
• Support business cases for new product investments and enhancements.

Sportsbook Product Management

• Take ownership of the day-to-day sports betting product proposition.
• Work closely with sportsbook/platform providers to optimise product functionality.
• Review the range and presentation of betting markets.
• Monitor product usability and customer engagement.
• Identify opportunities to improve the betting journey.
• Coordinate product enhancements and new functionality.
• Ensure product changes are appropriately tested before release.
• Monitor the impact of new features and enhancements following implementation.
• Maintain an effective product-development and enhancement pipeline.

Product Lifecycle Management

• Manage sports betting products and features throughout their lifecycle.
• Coordinate new product and feature launches.
• Monitor adoption and commercial performance.
• Identify opportunities for enhancement.
• Recommend changes based on customer behaviour and commercial results.
• Support the retirement or replacement of underperforming features where appropriate.
• Conduct post-launch reviews.
• Use performance data and customer feedback to continuously improve the proposition.

Player Experience & Customer Journey

The sports betting proposition must provide a simple, engaging and intuitive customer experience.

The Product Manager will:

• Review and optimise the end-to-end betting customer journey.
• Identify friction points affecting registration, betting or ongoing engagement.
• Work with relevant teams to improve mobile and web customer experiences.
• Review how betting markets, events and promotions are presented.
• Ensure important products and events are easy for customers to discover.
• Gather and analyse player feedback.
• Translate customer insights into product improvements.
• Support consistent customer experiences across relevant channels.

The client's Online Channels specification places significant emphasis on optimising digital journeys from registration through gameplay, payments, prize claims and customer support, as well as continuous UX/UI improvement.

Commercial Performance

• Monitor the commercial performance of the sports betting product.
• Track relevant product KPIs.
• Analyse customer participation and betting behaviour.
• Monitor player acquisition, engagement and retention.
• Identify high- and low-performing products and features.
• Evaluate promotional performance.
• Identify opportunities to increase customer participation and value.
• Prepare regular product-performance reports.
• Translate commercial data into actionable product recommendations.
• Work with commercial stakeholders to support sustainable revenue growth.

Customer Acquisition, Engagement & Retention

• Work with Marketing and Online Channels to support sports betting customer acquisition.
• Contribute to player activation and engagement strategies.
• Support promotional initiatives around key sporting events.
• Assist with customer segmentation and targeted product propositions.
• Identify opportunities to increase repeat participation.
• Support CRM and retention initiatives.
• Analyse player behaviour to identify opportunities to improve engagement and customer lifetime value.

Sports Calendar & Product Planning

• Maintain awareness of major local and international sporting events.
• Support product and promotional planning around significant sporting occasions.
• Ensure relevant sportsbook products and customer propositions are prepared ahead of key events.
• Coordinate with Marketing and other stakeholders on event-related activity.
• Identify opportunities presented by seasonal sporting calendars and major tournaments.
• Review performance following significant events and incorporate learnings into future planning.

Technology & Sportsbook Platform Management

The Product Manager will work closely with internal Technology teams and external sportsbook/platform partners.

Responsibilities will include:

• Translate business and customer requirements into clear product requirements.
• Coordinate new product functionality and platform enhancements.
• Participate in product-development discussions with technology partners.
• Support product testing and release readiness.
• Track outstanding enhancements and defects.
• Monitor platform/product performance.
• Escalate significant product issues.
• Support implementation of new releases.
• Maintain strong relationships with external technology providers.

Managing third-party technology providers is an established requirement within the client's wider digital operating model.

Product Testing & Launch Readiness

• Coordinate product and feature testing.
• Validate customer journeys before release.
• Support user acceptance testing.
• Ensure business requirements have been met.
• Coordinate launch readiness with relevant stakeholders.
• Maintain product issue and action logs.
• Monitor new functionality following launch.
• Identify defects or customer-impacting issues and coordinate resolution.
• Conduct post-implementation reviews.

Market & Competitor Intelligence

• Monitor sports betting competitors.
• Benchmark product propositions and customer experiences.
• Monitor international sportsbook innovation.
• Identify emerging betting-product trends.
• Analyse changing player preferences.
• Research new product functionality and betting experiences.
• Identify opportunities to strengthen the organisation's competitive proposition.
• Translate market intelligence into practical product recommendations.

Omnichannel Integration

The wider business is developing an integrated gaming proposition spanning retail and digital channels.

The Product Manager will support:

• Integration of sports betting into the broader gaming proposition.
• Consistent product experiences across relevant channels.
• Cross-channel customer engagement.
• Collaboration between sportsbook, Online Channels and Retail Operations.
• Opportunities to move customers appropriately between retail and digital experiences.
• Product initiatives that support the organisation's broader omnichannel strategy.

Stakeholder Management

The Product Manager will work cross-functionally with:

• Online Channels
• Technology
• Marketing
• Commercial
• Customer Experience
• Retail Operations
• Finance
• Risk & Compliance
• Data & Analytics
• External sportsbook/platform providers
• Other technology and gaming partners

The successful candidate must be capable of translating between commercial, customer and technical stakeholders and ensuring that agreed product initiatives are delivered successfully.

Governance, Risk & Responsible Gaming

Sports betting operates within a highly regulated environment, and the successful candidate must understand that regulatory requirements form an integral part of product development.

Responsibilities will include:

• Ensure sports betting products operate within applicable gaming requirements.
• Support appropriate product governance and approval processes.
• Ensure Responsible Gaming principles are considered within product design and customer journeys.
• Work with Risk & Compliance on relevant product requirements.
• Support appropriate KYC and player-protection requirements.
• Identify and escalate product-related operational or regulatory risks.
• Ensure product enhancements do not compromise regulatory compliance or customer protection.

The client's existing digital specification explicitly incorporates gaming regulation, Responsible Gaming, KYC, AML and player-protection requirements into the online operating model.

Qualifications

No specific qualification requirement has been supplied by the client for this particular position.

A relevant tertiary qualification in areas such as the following would be advantageous:

• Business
• Commerce
• Marketing
• Product Management
• Digital Business
• Information Systems
• Or a related discipline

I would not make a degree mandatory in the advert until the client confirms this.

Experience Required

The client has not provided a specific minimum number of years' experience for the Product Manager – Sports Betting position.

For sourcing purposes, the most relevant candidates would have demonstrated experience within areas such as:

• Sports betting
• Sportsbook product management
• Online gaming
• Gaming product management
• Digital product management within betting/gaming
• Sportsbook/platform environments
• Betting customer journeys
• Commercial product performance
• Gaming technology providers

Strongly Preferred

For this particular appointment, I would prioritise candidates with direct sports betting/sportsbook experience rather than generic product managers.

Relevant experience could include:

• Managing sportsbook products or features.
• Working with sportsbook platform providers.
• Launching betting products or functionality.
• Understanding sports betting customer behaviour.
• Managing digital betting customer journeys.
• Commercial analysis of betting products.
• Working within regulated gaming environments.
• Coordinating product development between commercial and technology teams.

Ideal Candidate Profile

Relevant current or previous job titles could include:

• Sports Betting Product Manager
• Sportsbook Product Manager
• Betting Product Manager
• Gaming Product Manager
• Digital Gaming Product Manager
• Sportsbook Product Owner
• Senior Sportsbook Product Executive
• Online Betting Product Manager
• Sports Betting Product Specialist

A candidate coming purely from a general consumer-product, FMCG or unrelated digital-product environment would be significantly less relevant unless they also have meaningful sports betting/gaming exposure.

Key Competencies

• Sports betting product knowledge
• Sportsbook product management
• Digital product management
• Product roadmap development
• Product lifecycle management
• Customer journey optimisation
• Player behaviour analysis
• Commercial performance analysis
• Product launches
• Sportsbook/platform integration
• Technology/vendor management
• Product testing and UAT
• Customer acquisition and retention
• CRM and player engagement
• Market and competitor analysis
• Omnichannel product development
• Cross-functional stakeholder management
• Gaming compliance awareness
• Responsible Gaming
• Data-driven decision-making

Personal Attributes

The successful candidate should be:

• Passionate and knowledgeable about sports and sports betting
• Commercially minded
• Customer-focused
• Analytical and data-driven
• Product-oriented
• Technically comfortable
• Highly organised
• Innovative
• Strong in stakeholder management
• Comfortable working with external technology providers
• Able to balance customer experience with commercial objectives
• Comfortable operating within a regulated environment
• Adaptable to an international working environment
• Willing to take ownership and drive product improvements

Remuneration

Market-related.

No predetermined salary range has been provided for this appointment.

The remuneration package will be determined according to the successful candidate's experience, specialist sports betting expertise and overall suitability.

Important – Mauritius Relocation

This is a Mauritius-based position and is not remote.

The successful candidate must be prepared to relocate to Mauritius and enter into a long-term contract.

The company will assist with the required work permit, and the expatriate arrangement will include periodic trips home during the contract. Full details will be discussed with shortlisted candidates.