Product Manager

We’re a healthcare platform for humans, designed for real life.

Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.

We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset, their health.

Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.

• Own the product vision, strategy, and roadmap for assigned product areas.


• Partner closely with engineering and design teams to define product requirements and build products from the ground up.


• Translate customer needs, business objectives, and technical considerations into clear product requirements and detailed PRDs.


• Collaborate with engineering teams to scope, prioritize, and deliver features and product enhancements.


• Work closely with stakeholders across the organization to ensure alignment on product priorities, timelines, and business outcomes.


• Understand and advocate for customers in product and process decisions.


• Leverage data, analytics, and customer insights to inform product strategy, prioritization, and go-to-market decisions.


• Own the product development lifecycle, including discovery, planning, development, launch, and ongoing optimization.


• Collaborate with engineering to identify technical dependencies, manage risks, and resolve blockers.


• Monitor product performance and use insights to identify opportunities for improvement.


• Support the identification, triage, and prioritization of production issues in partnership with engineering and operations teams.


• Communicate product updates, decisions, and priorities clearly across teams and time zones.


• Work cross-functionally with teams such as marketing, customer care, finance, and operations to deliver a seamless customer experience.


• Contribute to product experiments and continuous improvement initiatives to enhance customer engagement, adoption, and business performance.

Qualifications & Experience

• 3+ years of experience as a Product Manager or in a similar product-focused role, with experience managing multiple product development cycles.


• Proven experience working closely with engineering teams to build and launch a product from scratch.


• Experience owning product strategy, roadmap planning, and feature development.


• Strong understanding of product discovery, customer research, prioritization, and product lifecycle management.


• Experience writing clear product requirements, PRDs, user stories, and acceptance criteria.


• Comfortable working with technical teams and understanding software development processes, APIs, and technical dependencies.


• Experience using data, analytics, and customer insights to make product decisions.


• Strong communication and stakeholder management skills, with the ability to collaborate effectively across teams and time zones.


• Experience working in a fast-paced, agile, and cross-functional environment.


• Ability to manage ambiguity, solve problems independently, and take ownership of projects from concept to completion.


• A degree in computer science, engineering, business, or a related field is an asset. Equivalent experience working with technical teams will also be considered.


• A genuine interest in building products, learning new technologies, and solving complex customer and business problems

Benefits

Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, you’ll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market .

We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes. These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation. All final hiring decisions are made by our team. If you would like more information about how your data is processed, please contact us.

Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs

Status: Full Time

Location: Surrey, BC