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In this position...
As the Salesforce Technical Product Manager in Global CRM team, you will own the technical delivery roadmap for our Ford Integrated Services products revenue-generating tools . You will act as the strategic link between our Sales, Marketing, and Operations stakeholders and engineering teams.
We are seeking a strategic leader who excels in navigating high-ambiguity environments and can translate abstract visions into the concrete technical requirements needed to build "0 to 1" solutions from inception to launch. Beyond managing core Sales and Marketing Clouds, you will spearhead complex data flows between Salesforce and our in-house enterprise data lakes. As a forward-thinking platform owner, you will actively foster innovation by identifying, setting up, and steering Proof of Concepts (PoCs) to evaluate emerging technologies and optimize our tech stack.
Based in Chennai, this is a hybrid position with a requirement to be onsite four or more days per week.
Looking for 9+ years of IT experience, including at least 5+ years as a Product Manager, Technical Product Owner in a Salesforce environment
Product Strategy & Backlog
- Own, prioritize, and groom the product backlog, translating business priorities into a clear roadmap and delivery plan.
- Align quarterly features with commercial and revenue goals while balancing technical debt, infrastructure maintenance, and architecture improvements.
- Lead Program Increment planning and coordinate dependencies across teams.
Agile Delivery & Release Management
- Partner with diverse stakeholders to clarify unstructured or ambiguous needs and shape them into structured technical blueprints and prioritized epics.
- Translate business requests into detailed technical specifications, user stories, architecture diagrams, and clear acceptance criteria
- Lead cross-functional engineering teams using Scrum, Kanban, and established SDLC practices.
- Facilitate sprint planning, daily standups, and retrospectives in an enterprise agile environment.
- Coordinate release cycles and user acceptance testing (UAT); validate releases, troubleshoot production issues, and support reliable delivery.
- Promote sound DevOps practices, CI/CD pipelines, version control, and enterprise release management.
Salesforce Architecture & Governance
- Collaborate with Salesforce Architects to assess design trade-offs, including configuration versus customization.
- Apply practical knowledge of Salesforce data modeling, security and sharing rules, Flows, reporting dashboards, and developer workflows.
Innovation & AI
- Identify opportunities for Proofs of Concept (PoCs) using Salesforce features, AppExchange packages, and modern automation frameworks.
- Define strategies for AI-enabled solutions, including predictive analytics and process automation using Salesforce Agentforce frameworks.
- Monitor Salesforce releases and evaluate capabilities such as Data Cloud, AI/Einstein, Flow enhancements, IVI, and WhatsApp to address business needs.
Service Improvement & Reliability
- Experience coordinating UAT, validating releases, troubleshooting production issues, and improving quality and reliability
- Apply incident, problem, change, release, and service-level management practices.
- Lead root cause analysis, track corrective actions, and drive continuous improvements in quality and reliability.
- Independently manage day-to-day priorities, escalate risks appropriately, and follow through on delivery and issue resolution
Salesforce Domain Expertise & Tools
- In-depth knowledge of Salesforce products and capabilities, including Sales Cloud, Marketing Cloud, Service Cloud, and Agentforce
- Practical understanding of Salesforce data modeling, security and sharing rules, Flows, reporting dashboards, and developer workflows
- Strong command of Scrum, Kanban, Jira, Confluence and enterprise release management tools
- Understanding of event-driven architectures, REST and SOAP APIs, and data deduplication methodologies
Leadership & Collaboration
- Stakeholder management: Communicate technical constraints clearly to non-technical business leaders and explain business needs to technical teams.
- Influence without authority: Align engineering resources and lead cross-functional transformation efforts.
- Cross-functional collaboration: Act as a liaison among business product managers, enterprise architects, peer product teams, legal, data engineers, and other stakeholders.
- Mentorship: Guide junior Product Managers, and peers on Salesforce best practices, execution strategy, and product management methods
- Feature advocacy: Stay current with Salesforce releases and identify capabilities that can solve business problems or create new opportunities
- Bachelor’s degree or equivalent combination of relevant education and experience
- 5+ years of working in Agile/Scrum methodologies with tools like JIRA/Rally
- Deep understanding CRM/Salesforce architecture (Sales Cloud, Marketing Cloud, Multi-tenancy, Mulesoft APIs/Integrations, Agentforce, batch data ingestion, etc.
- 9+ years of Product Management experience, with at least 5+ years specifically focused on the Salesforce/CRM ecosystem
Even better, you may have
- Master’s degree in Computer Science, Engineering, Information Systems, or a related field
- Exceptional verbal and written communication skills, with a proven ability to articulate the ‘how’ and ‘why’ behind technical decisions to both technical and non-technical audiences. You can navigate complex stakeholder landscapes and build consensus around platform priorities
- Salesforce Certifications: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Certified Scrum Product Owner (CSPO) or Agile Certified Professional (PMI-ACP) are a significant plus
- DevOps Knowledge or experience with Salesforce DX and automated testing frameworks (e.g., Copado, Jenkins)