Product Manager

Working closely with the Head of Product and the Chief Operating Officer, the Product Manager serves as the central point of coordination for all product related matters. The role requires the ability to quickly gain a strong understanding of BNK’s distribution channels, customer segments, competitive landscape and broader market developments.

As the subject matter expert for BNK’s lending and deposit products, you will also provide product knowledge, market insights and operational support across the organisation while helping to shape and execute our product strategy. You will support the development, implementation and ongoing management of products and services to ensure they remain competitive, compliant and aligned with customer and business needs.

What you will bring

• The ability to undertake complex competitor analysis, monitor trends and provide regular written and verbal updates in a clear and concise manner;

• 5+ years' experience in Product Management, exposure to lending products.

• Experience within residential and/or commercial lending, 3rd distribution highly regarded.

• Experience using Protecht (or similar GRC platforms) to support risk management, control assurance, issue management, incidents, obligations and governance reporting;

• Experience maintaining Product Reference Data across external product platforms (such as BIZA, SIS or Product Cloud)

• Strong finance experience and the ability to understand Funders policies and guidelines;

• An understanding of aggregator systems and processes

• Extensive knowledge of LoanWorks, or similar CRM (desirable)

Key Responsibilities

• Support the development, maintenance, performance and governance of BNK's lending and deposit product portfolios across their lifecycle.

• Ensure all Product and Rates are maintained and accurate within CRM systems

• Provide insights and recommendations to support product growth, customer outcomes and portfolio performance.

• Collaborate closely with the sales team, broker support teams and introducer network to provide exceptional support and address and product related enquiries

• Perform research and analysis and develop detailed business cases including financial operating plans

• Ensure recording and maintenance of product details in internal and external systems

• Manage the Design and Distribution Obligations (DDO) framework, Target Market Determinations (TMD’s)

• Adhere to all relevant industry regulations and legislation and keep abreast of any changes or updates;

About BNK

We offer simple and easy to understand deposit accounts and mortgages under a number of brands: Goldfields Money, complemented by the Better Choice Home Loans brand, distributed via mortgage brokers nationally. This unique combination allows us to develop competitive products that meet its changing customer needs, leveraging its low-cost, technology-driven model.

We are focused on becoming a challenger bank of scale through building its product portfolio, growing its diversified distribution network, and pursuing technology enabled partnering opportunities.

With a proven ability to originate deposits and to generate assets and excellent growth across the loan book and deposit book, we are strongly positioned to accelerate growth with a proven track record across key performance metrics. We plan to offer a new range of products under the BNK brand in the coming year.

Why you will love working at BNK Bank

• The BNK Culture, specifically the positive vibes, capability and enthusiasm in the business which is apparent from the moment you walk through the door.

• Centrally located modern office.

• Collaborative team environment where colleagues work together to leverage their strengths so that they can help more customers achieve their banking goals.

BNK Culture

Our culture is all about teamwork and is underpinned by our 5 core values;

• Work hard - Successful people have a special trait, they work hard, they don’t give up, they learn from failure and then they succeed on purpose

• Innovation - Think big, remain flexible, stay ahead of the curve and get the job done

• Trust - Protect the trust we build with our customers and each other. It is hard to build and easy to lose

• Humility - Let others shine by helping them achieve more than they thought was possible

• Unity - We are in this together, even when the going gets tough