ProdOps Engineer 3

Production Operations Engineer 3 – P3 (ProdOps / SRE)

Location: Bangalore – Hybrid

Experience: 5–8 years

Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)

About the Role

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.

Key Responsibilities

• Own and manage Critical and High production incidents end-to-end.

• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.

• Improve MTTR, MTTA, alert quality, and operational stability.

• Perform root cause analysis (RCA) and drive corrective actions.

• Monitor production systems and proactively detect issues.

• Automate operational tasks using Go, Python, Shell, or Perl.

• Maintain dashboards, alerts, runbooks, and SOPs.

• Handle customer-facing communications during incidents.

• Coordinate with Engineering, Product, CloudOps, and Support teams.

• Guide junior engineers and support shift handovers.

• Lead automation initiatives to reduce toil and manual intervention.

• Write and review operational automation using Go / Python / Shell / Perl.

• Act as a technical reviewer for reliability‑critical changes.

• Influence architecture decisions with operability and reliability in mind.

• Own and standardize runbooks, SOPs, and disaster recovery processes.

Leadership & Mentorship

• Provide technical leadership and mentorship to ProdOps engineers.

• Guide shift teams during complex situations.

• Support onboarding, training, and upskilling of team members.

• Drive operational maturity across the team.

Tech Stack & Expertise

Required Technologies

• Containers & Orchestration: Docker, Kubernetes, Helm

• Cloud Platforms: AWS / GCP / Azure

• Infrastructure as Code: Terraform

• CI/CD: Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI

• Monitoring & Observability: Prometheus, Grafana, ELK, Datadog, New Relic, Loki

• Version Control: Git, GitHub, GitLab

• Scripting: Go or Python or Shell or Perl

Qualifications

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.

• Proven experience leading major production incidents in customer‑facing systems.

• Strong background in distributed systems, Kubernetes, and cloud environments.

• Experience mentoring engineers and driving reliability initiatives.

• Excellent written and verbal communication skills.

What We Offer

• An opportunity to be part of a dynamic and innovative team.

• Inclusive and collaborative work environment.

• Continuous learning and professional development opportunities.

• Exposure to large-scale and customer-critical systems.