DevOps Engineer / Site Reliability Engineer (SRE)

Job Title

DevOps Engineer / Site Reliability Engineer (SRE)

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World’s Best Workplaces," ‘Best Companies for Career Growth,’ and ‘Best Company Culture,’ year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are looking for a talented and motivated DevOps Engineer / Site Reliability Engineer (SRE) to join our team. The ideal candidate will have a strong background in software engineering, systems administration, cloud infrastructure, and automation, with a passion for continuous improvement, reliability, and operational excellence.

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines to support efficient and reliable software delivery.
• Automate infrastructure provisioning, configuration, and deployment processes.
• Manage and optimize cloud infrastructure and services in Microsoft Azure.
• Monitor and improve system performance, reliability, scalability, and availability.
• Collaborate closely with development teams to ensure smooth deployment and operation of services.
• Implement and maintain security best practices across infrastructure and deployment processes.
• Troubleshoot and resolve infrastructure, deployment, and system issues in a timely manner.
• Participate in on-call rotations and incident response activities.
• Identify opportunities for automation and continuous improvement to increase operational efficiency and reduce manual effort.

Required Skills And Qualifications

• Advanced/Fluent English – strong communication skills, both written and verbal.
• Professional experience in DevOps, Cloud Engineering, Site Reliability Engineering, or a related field.
• Hands‑on experience with CI/CD tools, such as Jenkins, GitLab CI, or GitHub Actions.
• Strong experience with Microsoft Azure cloud services and infrastructure.
• Experience with Docker and Kubernetes.
• Proficiency in scripting/programming languages such as Python, Bash, and/or PowerShell.
• Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK Stack.
• Strong knowledge of Git and Git-based platforms, including GitHub and/or GitLab.
• Hands‑on experience with Infrastructure as Code (IaC), particularly Terraform.
• Strong understanding of networking and security principles.
• Experience with networking concepts such as VNet, DNS, load balancing, and firewalls.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and collaboration skills.

Preferred Skills

• Knowledge or experience applying Site Reliability Engineering (SRE) principles to improve system reliability, availability, and uptime.
• Experience with configuration management tools such as Ansible or Chef.
• Experience with databases such as MongoDB, MySQL, or PostgreSQL.
• Experience with Azure automation and automation scripting using Python and Shell.
• Experience integrating Azure IoT solutions and Event Hubs for real-time data processing.
• Experience working with Agile development methodologies.