Principal Product Manager Customer Onboarding
Gusto · San Francisco, CA ·
- Work mode
- Hybrid
- Seniority
- Principal
- Category
- Product
- Experience
- 8+ years
- Company size
- 1000+
Own Gusto’s customer onboarding flow, simplify payroll setup, and build an AI agent to guide small businesses through setup while collaborating across teams.
You will own customer onboarding experiences, improve conversion, simplify payroll and expansion onboarding, develop AI-powered customer experiences, identify small business pain points, craft customer messaging, and collaborate with engineering, design, marketing, sales, and product teams.
Responsibilities
- Own customer onboarding experiences that drive conversion
- Increase onboarding conversion by simplifying and clarifying the process
- Develop an AI agent to guide customers through onboarding
- Identify and frame small business pain points
- Craft messaging for small business audiences
- Collaborate with engineering, design, marketing, sales, and product teams
Requirements
- 8+ years of Product Management experience
- Proven track record of shipping successful products
- Hands-on experience building and launching AI-powered customer experiences
- Vision for AI-driven digital experience design and user interaction
- Deep understanding of small business challenges
- Ability to articulate small business pain points
- Experience crafting action-oriented messaging
- Experience working across engineering, design, marketing, and sales
- Strong design partnership skills
- Analytical and problem-solving capabilities
- Data-informed decision-making
Benefits
- Equity (RSUs)