Product Manager

About the role:

We’re looking for a Product Manager with 1-3 years of experience to help define, build, and improve products that deliver meaningful value to customers and the business. You’ll work on a team that consists of 3 PMs (including yourself), designers, and a growing engineering team - and will work cross-functionally with all. On a daily basis you may also engage with marketing, sales, and customer-facing teams to identify problems, prioritize opportunities, and ship solutions.

This role is ideal for someone who is curious, analytical, customer-focused, and eager to grow their product skill set across the full product lifecycle. Strong interest in the theater world or experience in Ticketing/E-Commerce is a huge plus!

What you'll do:

Product Discovery & Strategy

• Partner with stakeholders to understand customer needs, business goals, and market opportunities

• Conduct customer research through interviews, surveys, usability testing, and data analysis

• Translate insights into clear problem statements, hypotheses, and product opportunities

• Contribute to product strategy, roadmaps, and goal-setting (OKRs, KPIs, etc.)
  

Execution & Delivery

• Own the definition and delivery of product features from concept through launch

• Write clear product requirements and acceptance criteria

• Prioritize work using structured frameworks (e.g., impact vs. effort, RICE, etc.)

• Collaborate closely with engineering to scope, plan, and deliver high-quality solutions

• Participate in sprint planning, stand-ups, reviews, and retrospectives

Cross-Functional Collaboration

• Work with design on user flows, wireframes, and UX decisions

• Partner with marketing and sales on launches, positioning, and go-to-market plans

• Collaborate with customer support and success teams to identify pain points and opportunities

• Communicate product updates, decisions, and tradeoffs to stakeholders
  

Measurement & Iteration

• Define success metrics and track product performance post-launch

• Analyze qualitative and quantitative data to evaluate impact and inform next steps

• Gather feedback and iterate to improve usability, adoption, and outcomes

• Identify and help address bugs, edge cases, and usability issues

Required:

• 1–3 years of experience in a Product Manager, Associate PM, or similar role

• Experience working with cross-functional teams (engineering, design, stakeholders)

• Strong written and verbal communication skills

• Ability to break down complex problems into clear, actionable requirements

• Comfort using data to inform decisions (basic analytics, metrics, dashboards)

• Strong organizational skills and attention to detail
  

Really Nice to Have:

• A passion for the arts and/or experience in the theater world

• Experience in SaaS or Ecommerce

Nice to Have:

• Experience with Agile / Scrum product development

• Familiarity with tools like Jira, Confluence, Figma, Mixpanel, or similar

• Exposure to customer research methods and usability testing

• Experience supporting product launches or feature rollouts

• Background in SaaS, consumer products, or digital platforms