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Operations Support Engineer | Application, Cloud & DevOps at Astek – Singapore | Jobyssey

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Operations Support Engineer | Application, Cloud & DevOps

Operations Support Engineer | Application, Cloud & DevOps

Astek · Singapore, Singapore · 1 week ago

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Category: Devops

ai ansible automation aws azure cloud data-pipelines devops gcp iam infrastructure-as-code root-cause-analysis terraform

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An operations support role monitoring production and non-production environments, providing L1–L3 support with code-level troubleshooting, incident management and root cause analysis. Day-to-day work centers on AWS cloud operations, full-stack monitoring (APM), and automation via Terraform/Ansible, plus supporting AI workloads like RAG and data pipelines.

What You'll Do

Monitor production & non‑production environments to ensure optimal performance
Provide L1–L3 support, including code‑level troubleshooting
Manage incidents, perform root cause analysis & drive preventive actions
Implement full‑stack monitoring (APM + cloud‑native tools)
Support cloud operations (AWS preferred) including IAM, environment setup & optimisation
Automate operational workflows using scripting/IaC tools (Terraform, Ansible, etc.)
Support AI‑related workloads (RAG, workflow automation, data pipelines)
Maintain SOPs, audit‑ready documentation & operational dashboards
Collaborate with cross‑functional teams to deliver high‑uptime, high‑quality service

What You Bring

Experience in application operations, DevOps or cloud‑based support roles
Hands‑on with AWS, monitoring tools, ITSM platforms & automation/scripting
Strong problem‑solving skills & ability to troubleshoot across the stack
Clear communicator who can translate technical issues for non‑technical stakeholders
Familiarity with AI workflows (RAG, tool calling, data lakes) is a strong plus
Cloud certifications (AWS/Azure/GCP) preferred

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