Job Title: Onsite (Level 1) IT Technician

iPower Technologies, a dynamic National IT MSP specializing in comprehensive computer and network solutions, is expanding its team. We are currently in search of a Onsite (Level 1) IT Technician to join us immediately, to provide onsite support for our clients.

The ideal candidate will bring relevant experience in a fast-paced Business IT Support Environment. Additionally, a positive attitude, customer service orientation, and commitment to follow through on customer requests and support issues are essential. Reliable transportation is required as travel between client locations is necessary. Service technicians must possess a blend of technical IT skills and service-centered soft skills. Exemplary work ethic, consistency in performance, reliability, and attendance are paramount.

Candidates should demonstrate strong organizational skills, the ability to prioritize tasks effectively, and thrive under pressure and tight deadlines. Flexibility in scheduling is crucial to accommodating project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who value proper documentation and time management in a professional setting will excel in this role.

*If you have less than 2 years of IT experience, please refrain from submitting your resume.*

Responsibilities:

• Provide onsite technical support and troubleshooting for IT hardware, including desktops, laptops, printers, and peripherals.
• Install, configure, and maintain hardware equipment according to company and client standards.
• Diagnose and resolve hardware-related issues in a timely manner to minimize downtime and disruption to the client's operations.
• Collaborate with the client's IT team to ensure seamless integration of new hardware devices and technologies.
• Conduct routine maintenance tasks, such as hardware upgrades, patches, and firmware updates.
• Document all hardware installations, configurations, and troubleshooting procedures accurately and thoroughly.
• Assist end-users with hardware setup, connectivity issues, and basic technical inquiries.
• Adhere to all company and client policies, procedures, and security protocols.
• Provide exceptional customer service and support to ensure client satisfaction and maintain positive relationships.
• Stay current with industry trends and best practices in IT hardware deployment and support.

Requirements:

• Bilingual is a plus (English and Spanish)
• Candidates must have their own transportation and be able to travel within the 2 counties: (Dade/Broward)
• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in a similar role, with a focus on IT hardware deployment and support.
• Proficiency in installing, configuring, and troubleshooting desktops, laptops, printers, and other hardware peripherals.
• Strong knowledge of Windows and/or Mac operating systems.
• Familiarity with networking concepts and protocols.
• Excellent written and verbal communication skills.
• Thrive under pressure and deadlines.
• Adept handling of complex customer situations.
• Strong troubleshooting abilities and the capacity to follow instructions.
• Proficient documentation skills, including the creation of standard operating procedures.
• Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
• Professional demeanor
• Strong service orientation
• Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
• Ensure performance metrics are met or exceeded.
• Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
• Simulate and recreate user issues to resolve operational difficulties.
• Recommend system modifications, if required, to reduce user problems
• Escalate more complex issues, as appropriate, to senior level technicians.
• Promote and encourage a “one team” attitude at all levels internally and externally.
• Flexibility to work occasional evenings or weekends, as needed.

Job Type: Full-time

Salary: $50,000 - $55,000 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Work Location: South Florida (Dade & Broward counties)

Join our team at IPOWER Technologies and become an integral part of delivering innovative IT solutions to our valued clients in South Florida. Apply now to start your rewarding career journey with us!

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.