Network Engineer

Key purpose:

The Network Engineer is responsible for providing expertise in the implementation, monitoring and support of group-wide IT networks, operating systems (Windows & Office 365), active directory and servers.

Duties and responsibilities:

• Responsible for support, monitoring and security of the group's Wide and Local Area Networks.

• Investigate and diagnose network problems, and continuously monitor networks to ensure best possible availability and performance.

• Responsible for support, monitoring and maintenance of the company's firewalls.

• Responsible for user support, monitoring and maintenance of the company's VPNs.

• Ensure ongoing real-time monitoring of networks and related switches.

• Responsible for the monitoring application (currently Zabbix).

• Wide Area Network (WAN) and Local Area Network (LAN) and WiFi:

• Configured according to Best Practices.

• Parts / spares available.

• Relevant configurations / support / security schedules implemented.

• User support provided in a timely manner.

• Network issues identified, reported, and rectified in a timely manner.

• Administer and maintain the Windows Active Directory infrastructure, including domain controllers, DNS, DHCP, and Group Policy Objects (GPOs)

• Ensure accurate user information and classification

• Create AD profiles for all employees; update and maintain these profiles.

• Unused accounts are removed timeously.

• AD groups contain only authorised accounts.

• DNS and DHCP services are functioning correctly.

• Group Policies are deployed correctly to all computers.

• Install, configure, monitor and troubleshoot cloud, hosted (currently iSphere) and onsite servers and applications (inclusive of Linux) and related service providers.

• Responsible for support, monitoring and maintenance of the company's virtual environment (currently VMWare).

• Administration and support of the Windows Operating System.

• Ensure virtualization software and Operating Systems are patched and up to date.

• Ensure that all servers and applications are always available to the business.

• Ensure server and application performance meets the requirements of business

• Administration and support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.

• M365 is configured and secured according to best practices.

• M365 synchronisation with Active Directory is functioning correctly and syncing according to schedule.

• Incidents are resolved timeously.

• Logs are monitored and irregularities are investigated and resolved.

• User support on the M365 applications provided in a timely manner

• Operates within controls and procedures in order to ensure the integrity of the Company.

• Identifies and reports risks or areas of concern to management within own department and area of responsibility.

• Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.

• Assists with 5S and ensures housekeeping standards are applied and upheld.

• Implements corrective action and applies root cause analysis rules wherever necessary.

• Ad hoc responsibilities include the required planning, support and actions relevant to moving / establishing of a group site.

• Compliance with applicable regulations and procedures.

• Risks reported to Manager.

• Availability of documentation and records.

• Cost and expenditure monitored waste minimized.

• Housekeeping standards and compliance assured / upheld.

• RCA executed and principles applied to ensure compliance.

• Promotes the effective and transparent use of financial and other resources.

• Explores opportunities to control and reduce costs.

• Availability of documentation and records.

• Compliance with applicable regulations and procedures.

• Cost and expenditure monitored waste minimized.

• Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.

• Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with Company core values.

• Client / Customer / Employee satisfaction index.

• Comebacks / discrepancies minimized.

• Compliance with applicable regulations and procedures.

Qualifications and experience:

• Certificate in Information Technology or related fields (NQF 5)

• IT related certifications

• Diploma in Information Technology or related fields (NQF 6)

• Microsoft MCSE, CompTIA Certifications like Networking+, Security+

• CISCO CCNA, VMWARE certifications

• 10+ years experience in Information Technology.

• WAN, LAN, Wifi, Virtualized environments, Windows Active Directory, Microsoft 365 platform, end user support, and general IT systems support

• Firewalls, Linux administration

Technical competencies and behavioral competencies:

• Computer Literacy (MS Office Suite and other job-specific software systems).

• Microsoft Server and Client Operating Systems

• Active Directory

• Microsoft 365

• Networking

• Proactive.

• Action-oriented.

• Problem Solving and Analytical skills.

• Agile.

• Planning and organising.

• Relationship Building.

• Customer Focused.

• Resilient.

• Communication skills (both verbal and written)