MSC Core Network Engineer III (Req #1309)

Overview

*Shift: Monday–Friday: 6AM EST – 3PM EST

We are seeking a highly skilled Network Engineer to join our Managed Services team. In this role, you will provide expert-level network and systems support for our clients in a fast-paced, client-facing environment. The ideal candidate will bring a strong blend of Enterprise and Service Provider networking experience, with deep expertise in investigating and troubleshooting complex network infrastructures. This individual is a proactive problem-solver with advanced technical skills, a customer-first mindset, and a passion for delivering exceptional service and operational excellence.

Your Impact

The essential functions of this position include:

• Deliver high-quality network and systems support within a Managed Services Center.
• Provide full lifecycle systems support for clients, including implementation, troubleshooting, diagnosis, and resolution of complex issues.
• Own issues end-to-end until successful resolution is achieved.
• Maintain advanced, up-to-date technical expertise in networking technologies.
• Communicate clearly and professionally with clients and internal stakeholders.
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Demonstrate strong attention to detail and ownership in all tasks.
• Collaborate effectively in a team environment while also working independently with minimal supervision.
• Participate in on-call rotation.
• Lead and manage assigned technical projects.
• Multi-task effectively while prioritizing workload in a dynamic setting.
• Maintain a customer-focused, results-driven attitude at all times.
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.
• Perform other duties as assigned.

Qualifications

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in a service provider network role, with strong knowledge of optics
• Proven track record of successfully troubleshooting complex network issues
• Proficient with Cisco NCS, Nexus, ASR 1K and 9K equipment
• Versed with Nokia and Juniper service provider level platforms
• Strong working knowledge of VRF technology
• In-depth understanding of routing protocols: IS-IS, OSPF. BGP, and MPLS
• Familiarity with SD-WAN, cloud networking, and network security concepts
• Background using IT Service Management tools (ServiceNow preferred)
• Competent utilizing Microsoft 365 tools (Outlook, Word, Excel)

Position Specifics

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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