Mobile Service Technician

Purpose:
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products

• Participates in required Service EDUCATE Training programs

• Supports customer clinics

• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order

• May promote and sell dealer service programs directly to customers

• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle

• Maintains current knowledge of John Deere and competitive products

• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment

• Follows all safety rules and regulations in performing work assignments

• Completes all reports and forms required in conjunction with work assignments

• Accounts for all time and material used in performing assigned duties