Mobile Device Repair Quality Manager - Korean Preferred

Job Type:

Regular

Work Location:

Samsung Electronics America - Plano, TX 75023

Overview:

Job Description:

• The Project Manager - Quality Repair will lead the task force team, identify opportunities to improve service and reduce returns/bounce. Develop strategies for improvement, communication, process documentation
• Interacts with all levels within client organization, HQ, and customer organizations to identify root cause and corrective actions for issues identified / interacts with all levels within client organization and within customer organizations to identify, track, and work to resolve product quality issues and risk factors for subsequent performance in the field
• Manage and analyze the customer-provided data for bounce returns - reporting on trends, issue resolution, tactical changes. Root cause analysis. Ensure data collected is maintained and processes are in place for clear and accurate reporting of all key quality metrics
• Develop and maintain regular reporting on KPIs, improvements, trends, and other repair activities / maintains and improves the work documentation for all product inspection procedures used in service centers
• Quality assurance, SOPs: develop and ensure quality processes are in place for any special/additional handling required of product prior to shipment to the customer. Implement statistical process controls/processes into the operation to drive sustainable improvement
• Other duties as assigned

Qualifications:

• Bachelor's Required, Master's a Plus
• 8+ years' technical mobile phone repair experience with the ability to lead others
• 5+ years' management, leadership directing employee's daily work activities
• Proven ability to coach and course correct for results
• Proven extreme detail oriented to recognize accuracies and inaccuracies / to report results
• Proven experience planning, monitoring and managing departmental budget
• Proven experience documenting SOP and reporting trends
• Outstanding verbal and written communication skills
• Strong ability to analyze results, identify trends, and make recommendations for broader group review and implementation
• Dependability and adaptability to change
• Process controls, audits, and ability to make sound recommendations for change
• Physical requirements include seeing and color perception, lifting and carrying up to 20lbs

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