Salary: $75,000 – $95,000 per year
Emerging IT is looking for an experienced, client-facing Level 2 Service Desk Engineer to become the dedicated onsite IT presence for a newly onboarded, high-value client in Brisbane's CBD. This is a full-time, Monday-to-Friday position — not a rotating desk role — where you'll be based at the client's office as the trusted, go-to face of IT support.
You'll take ownership of day-to-day technical support across Microsoft 365, Windows, Active Directory and Exchange, working face-to-face with users and building real relationships with stakeholders across the business. You'll independently resolve Level 2 issues, know when to loop in the broader Emerging IT team for escalations or projects, and take pride in representing Emerging IT professionally in a corporate environment.
What you'll be doing
Delivering hands-on, face-to-face Level 2 support across Microsoft 365, Windows, Active Directory, Exchange and more
Acting as the primary onsite IT contact, building trusted relationships with users and stakeholders
Owning and resolving escalated issues with genuine accountability
Maintaining SLAs, documenting solutions and keeping accurate ticket records
Working alongside the wider Emerging IT team on escalations and projects
Contributing ideas and improvements to the client's IT environment over time
What you'll bring
3–5 years' Level 2 Service Desk or IT Support experience; MSP background highly regarded
Strong technical expertise across Microsoft 365, Windows, Active Directory and networking fundamentals
Intermediate admin-level ability in Microsoft 365 and Active Directory
Exposure to cloud platforms such as Azure, AWS and SharePoint
Confident, clear, professional communication — you're comfortable being the only IT person in the room
Strong personal presentation and the judgement to represent Emerging IT well in a client setting
A proactive, solutions-first mindset and the confidence to work autonomously while staying connected to the wider team
Why Emerging IT
A high-impact, high-trust role — you're the face of IT for this client from day one
Genuine career growth, with real examples of techs moving into security, operations and leadership
A supportive, experienced MSP team behind you for escalations and complex issues
Ownership and variety, not just ticket-clearing
A culture that values professionalism, initiative and continuous improvement
If you take pride in delivering exceptional service and want to be recognised for it, we'd like to hear from you.