Level 2 MSP Support Engineer - Managed IT, Cybersecurity, Cloud and AI

Salary: Up to $85k plus super plus training!

Saul Recruitment - Specialising in recruiting top MSP/MSSP/Security talent across ANZ!

Looking for an L2 Support role where you can work with enterprise-level technology, get genuine exposure to cyber security and keep developing your technical skills?

$80k - $85k + Super + Training
Sydney Eastern Suburbs | Office-Based | Very Close to Train Station | Career Growth!

Saul Recruitment has partnered with a fantastic, established and growing Australian MSP to recruit a Level 2 Support Engineer to join their Sydney team.

This is a lovely, close-knit and growing business with more than 15 years in the market and a very loyal, varied and professional client base across healthcare, fintech, financial services, government and other organisations operating in regulated, high-stakes environments, where technology, security and reliability matter!

Just as importantly, they have built a very supportive and collaborative culture. People genuinely work together, knowledge is shared and management is highly supportive of the team, both technically and from a career development perspective.

They’re looking for someone who takes real pride in fixing things properly, not just closing tickets.

You’ll work with clients who genuinely can’t afford downtime, giving you exposure to interesting environments, enterprise-level technology and security tools that will keep building your skills.

Why This Company Stands Out:

• Established and growing: More than 15 years in business with a loyal, varied and professional client base.
• Close-knit culture: A genuinely loyal, collaborative team where people support each other and share knowledge.
• Supportive management: Work with management that is approachable, invested in its people and genuinely wants engineers to develop and succeed.
• Interesting clients: Support healthcare providers, financial services firms, government agencies and other organisations operating in high-stakes environments.
• Real technical exposure: Work across Microsoft cloud, servers, networking, endpoint security and cloud infrastructure.
• Security experience: Exposure to NV1-cleared engagements, Essential Eight aligned security and enterprise-level security tools.
• Training and certifications: A business that genuinely supports continued learning and invests in developing its engineers.
• Career progression: Opportunities to keep building your technical skills and progress your career as the business grows.
• Experienced team: Work alongside experienced engineers who will support you, collaborate with you and share their knowledge.
• Convenient Sydney location: Office-based and very close to the train station.

This is a great opportunity if you’re already working at Level 2, or you’re a strong Level 1 Engineer who is ready to step up and take on more responsibility.

What You’ll Be Doing:

• Providing Level 2 support across a varied client base
• Taking ownership of escalated technical issues from start to finish
• Troubleshooting Microsoft 365 and cloud environments
• Supporting Windows and Linux Server environments
• Troubleshooting networking and connectivity issues
• Working across endpoint security and security tooling
• Supporting cloud infrastructure
• Working directly with clients to understand and resolve technical problems
• Explaining technical issues clearly to non-technical users
• Supporting environments where uptime, security and reliability really matter
• Mentoring and providing guidance to Level 1 engineers
• Escalating issues appropriately and working with senior engineers when required
• Collaborating closely with the wider technical team
• Building your skills across enterprise-level technologies, cloud and cyber security

Tech Environment Experience Across a Mix of:

• Microsoft 365
• Entra ID/Azure AD
• Windows Server
• Linux Server
• Azure/Cloud Infrastructure
• Networking
• Endpoint Security
• Cyber Security Tooling
• ACSC Essential Eight
• Enterprise-level infrastructure and security technologies

You don’t need to know everything on day one. They’re looking for someone with solid fundamentals, a genuine desire to learn and the attitude to take ownership when something lands on their desk.

What You’ll Bring:

• 2+ years of experience in an MSP or IT support environment
• Level 2 experience, or strong Level 1 experience with the ability and ambition to step up
• Solid Microsoft 365 knowledge
• Experience with Entra ID/Azure AD
• Windows Server experience
• Exposure to Linux Server environments
• Good networking fundamentals
• Exposure to endpoint security and security tooling
• Experience with the ACSC Essential Eight would be highly regarded
• Strong troubleshooting and problem-solving skills
• A methodical approach to resolving technical issues
• The confidence to take ownership of problems through to resolution
• Great communication skills and the ability to explain technical issues to non-technical clients
• Curiosity and a genuine interest in continuing to develop technically
• The honesty to say when you don’t know something, then go and find the answer
• A collaborative team mindset and willingness to help more junior engineers develop

What’s In It For You?

• $80k - $85k + Super + Training
• Join a small, established and growing Australian MSP
• Become part of a very close-knit, loyal and collaborative culture
• Supportive, approachable management that genuinely invests in its people
• Work with a loyal, varied and professional client base
• Exposure to enterprise-level technology and tools
• Build valuable experience across cloud and cyber security
• Exposure to security-focused and Essential Eight aligned environments
• Work alongside experienced technical engineers
• Genuine support for certifications and ongoing training
• Clear opportunities for future career progression
• Build your technical skills rather than getting stuck doing repetitive support
• Sydney office very close to the train station
• Join a team where people genuinely support each other and want to see you develop

This is a real opportunity to take the next step in your technical career - especially if you want more exposure to cloud, infrastructure and security, while joining a business where culture, collaboration and developing its people genuinely matter.

If you take pride in fixing things properly, enjoy working directly with clients and want to keep learning from experienced engineers in a supportive team, I’d love to have a confidential chat.

Referral Bonus! Know someone who would be perfect? Refer them and receive $2,000 if they're successfully placed!

** Loads of Job Seeking & Career Transition Resources on my site :-)