Level 2 IT Support Engineer – Managed Services
Netcorp GPS Pty Ltd · Rhodes, Sydney NSW ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Experience
- 5+ years
Netcorp GPS Pty Ltd · Rhodes, Sydney NSW ·
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About the role
This is a full-time, predominantly office-based position providing Level 2 support across Microsoft environments, cloud services, networking, security, endpoints and business systems. The majority of your work will be performed from the Sydney office, providing remote support and technical services to the managed customer base. You will have the opportunity to gain exposure to Netcorp's broader telematics and technology platforms, providing a much wider technical environment than you would typically find within a traditional MSP.
Key responsibilities
Providing Level 2 technical support across the managed customer base
Troubleshooting Windows desktop, server and application issues
Microsoft 365 administration and troubleshooting
Microsoft Entra ID / Azure AD and Active Directory administration
User provisioning, permissions, Group Policy and access management
Supporting Windows Server environments
Networking troubleshooting across LAN, WAN, Wi-Fi, VPN and internet connectivity
Firewall, router and managed network troubleshooting
Endpoint security, antivirus and security-related support
Backup monitoring, troubleshooting and recovery
About you
2–5+ years of experience in an MSP, IT support or similar technical environment
Strong practical knowledge of Microsoft 365, Microsoft Entra ID / Azure AD, Active Directory and Group Policy
Strong practical knowledge of Windows 10/11, Windows Server, TCP/IP, DNS and DHCP
Strong practical knowledge of LAN/WAN networking, VPN technologies, firewalls and network security
Strong practical knowledge of Wi-Fi and managed networking, endpoint management, backup and disaster recovery
Experience with remote monitoring and management platforms and ticketing and service desk systems
Takes ownership of problems through to resolution
Can troubleshoot logically rather than simply follow a script
Comfortable speaking directly with corporate customers and communicates clearly and professionally
Full working rights in Australia and able to work full-time from Sydney office
About us
Netcorp is an established Australian technology company with more than 25 years of experience delivering managed IT, infrastructure and technology solutions to businesses across Australia. Alongside the Managed Services division, Netcorp is a leading provider of GPS telematics, fleet technology, IoT and software solutions, supporting some of Australia's largest blue-chip corporate organisations across transport, construction, waste, concrete, logistics and other industrial sectors. The team works across traditional IT environments as well as the infrastructure and systems that support business-critical fleet and telematics platforms.
Benefits
Full-time permanent position
Competitive salary based on experience
Stable, predominantly office-based working environment
Exposure to enterprise and blue-chip customer environments
Diverse technical environment
Opportunity to work with both IT and emerging telematics/IoT technologies
Direct access to senior technical staff
Genuine career progression as the business continues to expand
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