Graduate IT Support & Managed Services Engineer (Microsoft 365 & Cloud)

Salary: $65,000 – $75,000 per year

About Muscatech

Muscatech is a Melbourne-based Managed IT Services Provider supporting small and medium businesses across Australia.

We specialise in delivering:

• Managed IT Services

• Microsoft 365 and cloud platforms

• Identity, endpoint management, and security

• Ongoing IT operations, monitoring, and environment uplift

Our Managed IT division focuses on proactive management, standardisation, and continuous improvement of customer environments — not just reactive support. We work to ensure our customers' systems are secure, stable, and evolving over time.

You will be working as part of a small, dedicated technical team, where collaboration, accountability, and ownership are key. You won't be siloed into a single function — you'll gain exposure across support, project delivery, and environment improvement. Every team member contributes across support and project work, and you will gain exposure to how environments are designed, built, and continuously improved — not just maintained and supported.

Most of our work is delivered remotely using modern tools, allowing us to respond quickly, work efficiently, and focus on doing things properly.

We are not a call centre, and we are not a one-person shop. We operate as an extension of our customers' businesses.

The Opportunity

We are opening a Graduate position for someone who genuinely enjoys IT and wants to build real, end-to-end capability — not just close tickets.

This role combines:

• Day-to-day support and managed services, and

• Designing, building, implementing, and uplifting customer environments

You'll work closely with our customers and engineers to deliver IT solutions that support real business outcomes, while building strong engineering fundamentals along the way.

This is an all-rounder role with structured growth, mentoring, and hands-on exposure to live customer environments.

What You'll Be Doing

Day-to-day support & managed services

You'll help keep customer environments secure, stable, and running smoothly by:

• Providing IT support to end users across Windows, Microsoft 365, and common business platforms

• Logging, triaging, resolving, and documenting tickets clearly

• Communicating confidently with customers and owning issues through to resolution

• Supporting and administering Microsoft 365 environments (Exchange, Teams, OneDrive, SharePoint, Intune, Entra ID, Purview)

• Assisting with Intune-managed endpoints, device compliance, and endpoint health

• Performing and responding to proactive managed services checks, including:

  • Backup health

  • Patch status

  • Endpoint / EDR health

  • Device and server alerts

• Escalating issues appropriately as complexity increases

Design, Build & Uplift (Projects & Engineering Exposure)

Alongside support work, you'll progressively contribute to project and delivery work, including:

• Assisting with the design and implementation of Microsoft 365, Azure, Entra ID, and Intune environments and continuously improving our templates.

• Helping build and deploy new tenants, devices, and configurations

• Supporting uplift initiatives such as:

  • Security posture improvements

  • Identity and access enhancements

  • Endpoint standardisation

  • Cloud migrations and restructuring

• Assisting with PC refreshes, OS upgrades

• Assisting with application packaging, group policy & PowerShell scripting

• Producing clear technical documentation for environments you help build or modify

This balance ensures you develop genuine engineering capability — not just service desk experience.

What We're Looking For

Essential

• Completed degree (3–5 years) in IT, Computer Science, Cyber Security, Networking, or similar

• Completed degree must demonstrate a minimum pass grade academic performance

• Strong communication skills and confidence engaging with customers

• Friendly, professional, and team-oriented

• Logical problem-solving ability and willingness to learn

• Australian permanent residency or citizenship required

Highly Valued

We strongly prefer candidates who demonstrate genuine interest in technology outside formal study, such as:

• Home labs (Microsoft 365 tenant, Intune, Azure, networking, virtualisation)

• PowerShell, scripting, or GitHub projects

• Tech clubs, hackathons, internships, volunteering, or community IT work

• Microsoft certifications (completed or in progress)

We are not looking for someone who simply completed a course to get a job.
We are looking for someone who enjoys IT and wants to keep improving.

You don't need to know everything on day one — attitude, curiosity, and learning velocity matter far more.

Why Join Muscatech

• Real exposure to managed services and project engineering

• Hands-on experience across Microsoft cloud and real customer environments

• Strong foundations in proactive IT operations and environment uplift

• Direct access to senior engineers and real-world decision-making

• A team that values doing things properly and supporting each other

We also offer:

• Paid training and professional development (including Microsoft certifications)

• Exposure to how environments are designed, built, and improved over time

• A wide variety of work across multiple environments, accelerating learning

• Ongoing mentoring and on-the-job development

• A clear pathway from graduate to engineer as your capability grows

• A supportive, no-ego team culture