Lead ServiceNow Business Analyst
EPAM Systems · Poland ·
- Work mode
- Remote
- Seniority
- Lead
- Category
- Business analysis
- Experience
- 3+ years
We are seeking a Lead ServiceNow Business Analyst to drive business analysis excellence across enterprise ServiceNow implementations, guiding strategic requirements management, governance frameworks and cross-functional collaboration between business stakeholders, platform teams and implementation partners.
Responsibilities
- Lead business analysis activities across multiple ServiceNow domains
- Define and establish BA standards, methodologies and best practices
- Facilitate workshops with business and technology stakeholders
- Lead requirements gathering, management, prioritization and documentation
- Provide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilities
- Support operating model design, governance processes and service ownership frameworks
- Drive operational readiness and business adoption
- Act as primary liaison between business teams, platform teams and implementation partners
- Drive process harmonization and challenge requirements that deviate from standard ServiceNow capability
- Support the Platform Owner with backlog governance, roadmap planning, benefits realization and adoption
- Ensure traceability from business objectives through testing, operational readiness and post-deployment improvement
- Mentor Business Analysts and support capability development
Requirements
- 7+ years of Business Analysis experience, including a minimum of 3 years of ServiceNow BA experience
- Expertise in ITSM and CSM, with IRM/GRC, TPRM and Privacy preferred
- Proven experience leading and mentoring BA teams, driving requirements management and establishing analysis standards
- Background in supporting governance, operating model, service ownership and capability development
- Experience with enterprise platforms through implementation, transition, stabilization and continuous improvement
- Experience with greenfield ServiceNow implementations
- Strong preference for out-of-the-box solution design and platform standardization
- Experience working with external implementation partners
- Familiarity with enterprise-scale ServiceNow environments
- Capability to balance implementation activity with long-term platform ownership, operational support, governance and continuous improvement
- English proficiency at B2 level or higher
Benefits
We gather like-minded people:
- Top tech minds driving innovation in AI, cloud and digital platform modernization
- Supportive team and agile, startup-like culture
- Hybrid by design mode and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Business-driven relocation opportunities
We provide growth opportunities:
- Career development programs
- Thought leadership, mentoring, soft skills and well-being programs
- Certification (Anthropic, Gemini, GCP, Azure, AWS)
- English classes
We cover it all:
- Stable pay
- Participation in the Employee Stock Purchase Plan with a 15% discount
- Benefits package (health insurance, multisport, shopping vouchers)
- Referral bonuses up to $2,000
- Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
- Corporate, social and well-being events
Please, note:
- Benefits listed above are available to employees only
- We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
- We will reach out to selected candidates exclusively