QBrainX · Coimbatore South, India ·
Business Analyst at QBrainX in Coimbatore, India, driving end-to-end ServiceNow implementations: leading requirement gathering and workshops, writing BRDs/FRDs and user stories, and providing functional expertise across ITSM, Service Portal, SPM, ITOM, IRM, and Now Assist. Requires 7+ years of BA experience with ServiceNow exposure.
Act as a Business Analyst for end-to-end ServiceNow implementations and enhancements
Lead requirement gathering, stakeholder discussions, workshops, and gap analysis
Translate business needs into BRD, FRD, user stories, process flows, and functional specifications
Collaborate with developers, architects, and QA teams to ensure accurate implementation
Support and configure ServiceNow Service Portal requirements including UX flows and catalog experiences
Work closely with SPM (Strategic Portfolio Management) for demand, project, and resource management use cases
Provide functional expertise on ServiceNow ITSM (Incident, Problem, Change, Request, CMDB)
Support ITOM processes including discovery, service mapping, and event management (functional perspective)
Assist with IRM (Integrated Risk Management) requirements and compliance workflows
Leverage Now Assist capabilities to improve user experience, automation, and AI-driven insights
Support UAT planning, execution, defect tracking, and sign-off
Ensure adherence to ServiceNow best practices and platform standards
Prepare and maintain functional documentation, user guides, SOPs, and release notes
7+ years of experience as a Business Analyst with strong ServiceNow platform exposure
Hands-on functional experience in:
ServiceNow ITSM (mandatory)
Service Portal
SPM (Strategic Portfolio Management)
ITOM
IRM (Integrated Risk Management)
Now Assist
Strong expertise in documentation (BRD, FRD, use cases, process diagrams)
Experience working in Agile / Scrum environments
Excellent communication, stakeholder management, and analytical skills