L2 Support Engineer (Sailpoint IAM) - Contract

About the role

We are seeking an L2 Support Engineer specialising in Sailpoint IAM/IGA to join our team on a contract basis. This role offers an exciting opportunity to provide advanced technical support for Identity Access Management and Identity Governance Administration systems. As an L2 Support Engineer, you will be a key player in ensuring the stability, security and optimal performance of our Sailpoint IAM/IGA infrastructure. You will bridge the gap between frontline support and engineering teams, troubleshooting complex issues and implementing solutions that directly impact business continuity and security posture.

Key responsibilities

• Provide second-level technical support for Sailpoint IAM/IGA system and its integrations, investigating and resolving complex incidents and service requests

• Diagnose and troubleshoot issues related to identity provisioning, access requests, role management and user lifecycle management

• Analyse system logs, error messages and performance metrics to identify root causes of problems and implement effective resolutions

• Collaborate with L3 support teams, business users and vendors to resolve issues, support compliance requirements, and ensure the reliable operations of Sailpoint services

• Create and maintain comprehensive technical documentation, runbooks and knowledge base articles for recurring issues and solutions

• Perform system maintenance activities, including patches, upgrades and configuration changes in accordance with change management procedures

• Monitor Sailpoint IAM/IGA system health, performance and security compliance

• Provide technical guidance and knowledge transfer to junior support team members and stakeholders

• Participate in on-call support schedules to provide emergency technical assistance outside standard business hours

• Support identity governance initiatives, compliance audits and security assessments related to IAM systems
  

What we're looking for

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum 3 to 5 years of experience supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities.

• Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management.

• Strong analytical, troubleshooting, and problem-solving skills.

• Experience in application support within the Corporate Banking or Financial Services industry.

• Good understanding of security and compliance requirements related to access governance.

• Strong stakeholder management and vendor coordination skills.

• Ability to work in a fast-paced support environment with SLA commitments.
  

Preferred Skills and Experience

• Hands-on experience supporting SailPoint connectors and integrations.

• Experience with application onboarding, account aggregation, and identity synchronization processes.

• Experience supporting audits and compliance reviews.

• SailPoint certification is an advantage.
  

Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified.

Talentvis Singapore Pte. Ltd.

EA Licence Number: 04C3537

Personnel Registration Number: R1222762

Tan Ying Mrs Ying Yoshimura