IT Support Specialist (in-house)

Salary: $4,000 – $5,500 per month

About the role

We are seeking an IT Support Specialist (in-house) on behalf of our client. This is a full-time position that plays a crucial role in ensuring the smooth operation of our IT infrastructure and supporting our employees' technical needs. As an in-house IT Support Specialist, you will be the first point of contact for all technical issues and will be responsible for maintaining system reliability, resolving hardware and software issues, and providing expert guidance to staff across the organisation. This role is integral to maintaining productivity and ensuring our business operations run seamlessly.

Key responsibilities

• Provide timely and effective technical support to end-users via phone, email, and in-person assistance

• Diagnose and resolve hardware and software issues, including troubleshooting computers, printers, networks, and peripherals

• Install, configure, and maintain operating systems, applications, and software updates

• Manage user accounts, permissions, and access rights within the organisation's systems

• Maintain and update IT documentation, including asset inventory and system configurations

• Perform regular system monitoring and preventative maintenance to identify and resolve potential issues before they impact users

• Support IT infrastructure projects and initiatives as assigned

• Provide technical training and guidance to employees on software and hardware usage

• Escalate complex technical issues to senior IT staff when necessary

• Maintain confidentiality and security of sensitive company and user information

What we're looking for

• IT educational qualifications, or certificates ie. Network/ Security related

• 4-5 years of experience in a corporate IT support, IT infrastructure management, or similar technical support role

• Strong knowledge of Windows and Mac operating systems

• Proficiency in troubleshooting hardware, software, and network connectivity issues

• Experience with ticketing systems and IT service management tools

• Familiarity with Active Directory, user account management, and system administration basics

• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users

• Strong problem-solving abilities and attention to detail

• Proactive approach to identifying and preventing technical issues

• Preferred experience with cloud-based services, virtualization, or network infrastructure

Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified.

Talentvis Singapore Pte. Ltd.

EA Licence Number: 04C3537

Personnel Registration Number: R1222762

Tan Ying Mrs Ying Yoshimura

([email protected])