Junior Service Desk Engineer (Up to $3300*)
Alphaeus Pte. Ltd. · Central Region ·
- Work mode
- Onsite
- Seniority
- Junior
- Employment
- Full time
- Category
- Support
Salary: $2,500 – $3,300 per month
Responsibilities:
Receive and answer users' IT service request calls.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Requirements:
Min. 6 months of IT technical support or call centre experience
Strong communication and customer service skills