Intern, Service Desk Engineer

We’re hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This internship offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting in a dynamic environment.

Key Responsibilities

• Respond to service requests via phone, email, or ticketing system.
• Provide first-level support for hardware, software, network, and access issues.
• Assist with accounts: setup, password resets, and system access controls.
• Document incidents and resolutions accurately in ITSM tools.
• Support IMAC requests: system installations, moves, adds, and changes.
• Escalate issues to relevant technical teams when needed.

Requirements

• Passion for IT and service delivery.
• Strong communication and problem-solving skills.
• Basic IT knowledge: systems, networks, and user account management.
• Commitment: 5.5 days, minimum 6 months. Immediate availability is welcomed.

What You’ll Gain

• Valuable IT support experience in a professional environment.
• Development of technical troubleshooting skills and customer service abilities.
• Exposure to incident management and IT operations best practices.