Junior SAP Analyst - Help Desk, Vendor Pay, Procurement, and Travel (Navy ERP), Bureau of Medicine and Surgery (BUMED), Hybrid (Falls Church, VA)
Summary:
- Job Title: Junior SAP Analyst - Help Desk, Vendor Pay, Procurement, and Travel, BUMED Command Support Team (Navy ERP)
- Level: Junior (1+ year of direct Navy ERP experience)
- Openings: 1
- Security Clearance: U.S. citizenship required. Must be eligible for a DoD Common Access Card (CAC) and able to obtain and maintain a favorably adjudicated background investigation; a Tier 3 (T3/T3R) or equivalent investigation is anticipated for Enhanced access to Navy ERP. Interim approval is not authorized.
- Work Type: Hybrid: approximately 20% onsite at the Defense Health Headquarters (DHHQ), 7700 Arlington Boulevard, Falls Church, VA 22042, and 80% remote; limited CONUS travel
- Job Type: Full-time, dedicated assignment
- Benefits: Our client provides full benefits.
- Salary: $110,000
- Program Name: BUMED N84 Command Support Team (CST), Navy ERP Tier 1.5 Sustainment; our client holds this newly awarded task order (six-month base period followed by four twelve-month option periods).
- Agency name: U.S. Department of the Navy, Bureau of Medicine and Surgery (BUMED)
- Start Date: Immediate. Contract performance begins 30 September 2026; start follows completion of the Government onboarding package and a favorably adjudicated background investigation.
BizFirst is assisting our client with recruiting a skilled and experienced Junior SAP Analyst - Help Desk, Vendor Pay, Procurement, and Travel. This position supports our client's newly awarded task order with the Bureau of Medicine and Surgery (BUMED), where our client provides the expert personnel to operationalize and sustain BUMED's Government-led Command Support Team (CST). Every Navy general fund command establishes a local CST to execute mission-specific Tier 1.5 sustainment of the Navy Enterprise Resource Planning (ERP) system, the Department of the Navy's authoritative platform for financial management. The CST is the local interface between the command and the General Fund Business Office (GFBO), which provides centralized Tier 2 enterprise sustainment. The work keeps BUMED processing financial transactions, closing accounting periods within the mandatory four-day reporting window, supporting audits, and maintaining accurate financial records without interruption. The role is hybrid, based at the Defense Health Headquarters (DHHQ) in Falls Church, VA, and requires U.S. citizenship and eligibility for a DoD Common Access Card (CAC).
Our client is a boutique consulting firm that employs consultants and professionals with unique skill sets to support the federal government with strategic execution, financial process enablement, IT systems, and Enterprise Resource Planning (ERP) software implementation.
What will you do
Operate BUMED's Tier 1.5 help desk on a rotational or shared basis with the other Junior Analyst and serve as the first-line transactional support resource for BUMED's procurement and logistics workflows. You will log and track every incoming issue in the Contractor Tier 1.5 Issue Log, perform basic troubleshooting, resolve routine purchase order errors, correct goods receipt and acceptance file discrepancies from Wide Area Workflow (WAWF) and Defense Medical Logistics Standard Support (DMLSS), assist end-users with basic travel voucher transaction issues, and route complex issues to the Mid-level and Senior analysts. You will work under the functional direction of the Mid-level SAP Analyst - Vendor Pay, Procurement, and Travel and the Senior SAP Analyst - Technical Lead.
Responsibilities:
- Operate the Tier 1.5 help desk on a rotational or shared basis: receive user requests, log each issue in the Tier 1.5 Issue Log (date submitted, description, submitting end-user, status, resolution or escalation action, and date resolved or escalated), and keep the log current as the formal intake and tracking mechanism.
- Prepare and submit the weekly Contractor Tier 1.5 Issue Log every Monday by 1100 EST, jointly with the other Junior Analyst.
- Provide first-line troubleshooting, ad-hoc over-the-shoulder support (primarily via Microsoft Teams), real-time problem-solving, and individualized guidance to procurement, vendor pay, and travel users; deliver refresher guidance on specific accounting-related processes.
- Resolve routine purchase order errors; correct goods receipt and acceptance file discrepancies originating from WAWF and DMLSS; assist end-users with basic travel voucher transaction issues.
- Route highly complex issues to the Mid-level or Senior Analyst with documented findings; support the preparation of formal GFBO Tier 2 escalations.
- Under Mid-level direction, monitor routine DMLSS and WAWF interface exception items and clear or route them appropriately.
- Execute assigned tasks in the monthly Period-End Close Coordination Plan, such as open receipt and unmatched invoice follow-up.
- Maintain job aids and quick reference guides for procurement and travel users; support training session logistics; maintain training IDs for sandbox environments in coordination with command training leads.
- Compile help desk activity and trend data for the Monthly Status Report.
Requirements:
- U.S. citizenship. Foreign nationals are not permitted access to the functional or system side of Navy ERP.
- Eligible for a DoD Common Access Card (CAC) and able to obtain and maintain a favorably adjudicated background investigation at the level determined by the Command Information System Security Manager. A Tier 3 (T3/T3R) or equivalent investigation is anticipated for Enhanced access to Navy ERP and Controlled Unclassified Information (CUI); interim approval is not authorized.
- At least one (1) year of direct experience with Navy ERP.
- Demonstrated experience providing first-level user support, managing help desk ticket queues, and resolving transactional errors within logistics, travel, and procurement workflows.
- Bachelor's degree; an additional two (2) years of relevant experience may substitute for the degree.
- Proficiency in Microsoft Word, PowerPoint, Excel, Project, Access, Visio, and Adobe Acrobat; able to produce briefing slides, metric charts, program schedules, and organizational charts.
- Able to leverage artificial intelligence and automation platforms (Power BI, Power Automate, and generative AI tools).
- Comfortable delivering ad-hoc, over-the-shoulder user support through Microsoft Teams.
- Able to complete the Government onboarding package (OF-306, FD-258 fingerprints, e-QIP/SF-86, DISS profile, SAAR-N) and in-process with the Command Security Manager and ISSM before beginning work.
- Able to complete required training, initially and annually: Level I Antiterrorism Awareness, OPSEC Awareness, DoD Cyber Awareness, and Controlled Unclassified Information (CUI) training.
- Able to work onsite at DHHQ in Falls Church, VA approximately 20% of the time and support limited CONUS travel to Navy Medicine commands (San Antonio, TX; San Diego, CA; Portsmouth, VA).
Desired Skills
- Navy ERP end-user support experience in a command EBO/CST, comptroller office, logistics department, or NAVSUP Business Systems Center help desk.
- Working familiarity with WAWF, DMLSS (or its successor), and the Defense Travel System (DTS) from a user-support or transaction-processing perspective.
- Experience with a formal ticketing or issue-tracking tool (Quality Center / ALM, ServiceNow, Remedy, or similar).
- Strong customer-service orientation and clear written communication for ticket documentation and user guidance.
- Current favorably adjudicated Tier 3 (or higher) background investigation or active Secret clearance.
Benefits (provided by our client):
- Family Health Care (54% cost covered for the entire family)
- Family Dental (54% cost covered for the entire family)
- Family Vision (54% cost covered for the entire family)
- Flexible Spending Account
- Overutilization bonuses for Time and Materials (T&M) contracts
- Lifetime Event Bonuses (e.g., child, marriage)
- Profit-sharing arrangement for any work brought into the company
- Unlimited Leave with Approval
- 401k 100% employer match on first 4% invested
- $1,000 training budget