Junior IT Helpdesk/ Service Desk Engineer (Immediate starter)

• Provides off-site support to end-users (from healthcare environment) with good customer satisfaction

• Provide first level support to troubleshoot and solve technical problems

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems

• Prompt response to queries via voicemail / email / fax

• Accurate assessment/ resolution of problems

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests

• Coordination for employee user account administration, activation, changes, and terminations

• Receive and answer all users' IT service request calls

Requirements:

• Minimum 1 year experience as IT support

• With IT technical support experience or call centre experience is a plus

• Strong communication and customer service skills.

• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.