Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
Location: Remote (Part-Time)
How you'll make an impact:
Order-to-cash (O2C):
- Sales order management: order types, item categories, pricing procedures and condition management, availability check (aATP), order fulfillment and delivery;
- Billing: billing documents, billing plans, credit/debit memos, returns and cancellations, revenue posting to Finance, output management (form templates, email/EDI output);
- SAP Subscription Billing: subscription and usage-based charge models, rating, bill-run monitoring, integration to S/4HANA for AR and revenue postings;
- Service Contracts: contract creation, renewals and amendments, entitlement management, contract-based billing;
- Salesforce touchpoints: opportunity/quote-to-order flow, account and customer master alignment, order and billing status write-back, error handling and reconciliation.
Procure-to-pay (P2P):
- Procurement: purchase requisitions and purchase orders, source of supply, contracts and scheduling agreements, approval workflows, goods receipt, GR/IR handling, invoice processing and blocked-invoice resolution;
- Inventory Management: goods movements, stock transfers, physical inventory, valuation, period-end and stock reconciliation;
- Zip integration: intake-to-procure orchestration, request-to-PR/PO handover, approval and status synchronization, failure triage;
- Supplier Master: Business Partner (supplier role) governance, payment and purchasing data, bank details, duplicate and data-quality controls, downstream replication.
Key responsibilities:
- Provide L2/L3 AMS support for SD/MM and the connected O2C and P2P processes, resolving incidents and service requests within agreed SLAs;
- Perform root-cause analysis on functional, master-data, and integration failures; drive permanent fixes through problem management;
- Deliver small enhancements and change requests: configuration in SSCUI/CBC, key-user extensibility (custom fields, logic, forms), Fiori app and business role/catalog adjustments;
- Monitor and troubleshoot interfaces between S/4HANA and Salesforce, Zip, Workday, Brex, Avalara, and Concur — message monitoring, payload analysis, reprocessing, and escalation to integration teams;
- Support master-data governance for customer, material, and supplier/Business Partner objects;
- Own functional regression testing for SAP quarterly release upgrades: impact assessment of release notes, test scope definition, execution, and defect follow-up;
- Prepare and maintain functional documentation, test scripts, known-error records, and key-user guidance;
- Support period-end and month-end activities from the SD/MM side (billing runs, GR/IR, and inventory reconciliation) in coordination with the Finance stream;
- Train and advise key users; contribute to continuous service improvement and automation initiatives;
- Collaborate closely with the customer's business process owners, the FI-CO AMS stream, developers, and third-party vendors.
What makes you a great fit:
- 5+ years of hands-on SAP SD and MM configuration and support experience, including at least one full end-to-end implementation;
- 2+ years on SAP S/4HANA Cloud, Public Edition — practical knowledge of the 3-system landscape, scope items and best-practice processes, Central Business Configuration / SSCUI, Fiori launchpad, business roles and catalogs, and Public Cloud extensibility constraints;
- Strong process knowledge across both Order-to-Cash and Procure-to-Pay, including SD–FI and MM–FI integration points;
- Working knowledge of SAP Subscription Billing and/or service contract billing in a subscription/recurring-revenue business model;
- Demonstrable experience troubleshooting API- and middleware-based integrations (SAP Integration Suite/CPI or equivalent), including communication arrangements, certificates, payload and error analysis;
- Experience in an AMS/managed-services environment: ticket handling in ServiceNow, Jira, or similar, SLA discipline, ITIL incident/problem/change processes;
- Experience with SAP quarterly upgrade cycles and regression testing (SAP Cloud ALM or equivalent);
- Fluent English, written and spoken; confident dealing directly with business users and process owners;
- Availability to overlap with US business hours (to be confirmed per shift pattern).
If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?
Job ID: JR-204088