Senior engineer on the Global Technology Services team who architects, designs, and builds ServiceNow enterprise solutions — ITSM/CSM implementations, Service Portal widgets, workflows, UI Builder/Flow Designer, and MID-server/web-service integrations — including design/code reviews and supporting globally distributed teams.
As a key member of the Global Technology Services (GTS) team you will be responsible for architecting, designing and developing solution in enterprise applications. You will be involved in the development lifecycle from analysis, design, build, test and release with a focus on delivering solutions against business goals, technical requirements and to follow platform engineering standards.
Responsibilities
Out of the Box problem solver and bringing standard methodologies for process improvements.
Ability to handle Global development and operations
Prototype and analysis of Complex Solutions.
Interact with team and guide in technical analysis, designing & performance tuning.
Design and code reviews to ensure standards and quality level for the build.
Follow security practices and ensure highest level of standards are followed.
Work with globally distributed teams & build excellent working relationships with teams inside and outside of Global Software Engineering.
Prepare and report project performance metrics
Working as team and create a positive working culture around you.
Qualifications
Minimum Computer Science or equivalent degree with total of 8+ years or more experience and minimum of 5+ years in core Service-now implementation
Prior experience with Angular, JavaScript, PowerShell, JSON, REST and SOAP
Strong technical experience in Service Portal development (widgets, scripts, UI pages, UI objects)
Strong technical experience in ServiceNow ITSM, CSM (Customer Service Management) implementation
Hands on experience with ServiceNow configurations
Hands on experience with script based ServiceNow components such as business rules, script includes, client scripts, UI pages etc
Hands on experience with ServiceNow Workflows and customisations
Hands on experience ServiceNow UI Builder, Flow designer, events, workspace
Knowledge of ServiceNow development best practices.
Knowledge of ServiceNow platform administration.
Experience with integrations to other systems using the MID server and direct/Scripted web services.
Architectural and hands-on Integrations experience with other Enterprise applications.
Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP.
Desired ServiceNow Trainings/Certifications: ServiceNow System Administration, CSM, ITSM etc.
Good knowledge on service portal with experience coding in AngularJS
Strong engineering leadership skills with a consistent track record of success on large/highly complex projects preferably in the area of Enterprise Apps and Integration