JO-202566 : IT Operations Specialist

This is a remote position.

IT Operations Specialist

Company: KonnectHub

Position Type: Part-Time | Independent Contractor | Remote

Role Overview

KonnectHub is seeking a reliable and proactive IT Operations Specialist to manage and maintain the company’s internal IT systems, collaboration platforms, and user access environment.

This role plays a critical part in ensuring the reliability, security, and efficiency of the company's technology infrastructure. The IT Operations Specialist will be responsible for maintaining productivity tools, supporting internal users, and ensuring that system access, security protocols, and operational procedures are consistently followed across the organization.

The role requires hands-on experience in Microsoft 365 administration, SharePoint governance, SaaS platform administration, system security, and IT support for distributed teams. The IT Operations Specialist will collaborate closely with internal departments to ensure that employees have reliable access to systems and tools required to perform their roles effectively.

Because KonnectHub operates in a remote-first work environment, the ideal candidate must be comfortable supporting remote employees, troubleshooting technical issues virtually, and maintaining strong documentation practices to ensure operational continuity.

The IT Operations Specialist will also contribute to automation initiatives, security improvements, and IT governance processes, helping the organization maintain high standards of data protection, operational reliability, and technology performance.

Key Responsibilities

IT Systems Administration

Administer and manage the Microsoft 365 environment, including Outlook, Teams, SharePoint, OneDrive, and Exchange.

Responsibilities include:

• Managing user accounts, licensing, and subscription allocations
• Maintaining Teams channels, collaboration groups, and security groups
• Configuring SharePoint Online sites, libraries, and permissions
• Monitoring system performance and service health dashboards
• Managing email policies, spam filtering, and domain configurations
• Maintaining role-based access policies for internal collaboration tools

The IT Operations Specialist will also ensure that productivity tools remain reliable and accessible to all employees, supporting both operational workflows and communication across teams.

Additional responsibilities include supporting integrations between SaaS platforms used within the organization and ensuring that system configurations remain optimized for performance and security.

User Lifecycle & Access Management

The IT Operations Specialist will oversee the entire employee technology lifecycle, ensuring proper system access and permissions are maintained throughout employment.

Responsibilities include:

• Managing IT onboarding processes for new hires
• Provisioning accounts and assigning appropriate system access
• Managing role-based permissions and system groups
• Updating access levels when employees change roles or responsibilities
• Executing secure offboarding procedures when employees leave the organization

The role also includes administering access across multiple platforms, including:

• Microsoft 365
• Zoho People
• Zoho Recruit
• Zoho CRM
• Zoho Mail
• Zoho Flow
• Internal portals and company systems

Maintaining accurate documentation and centralized access masterlists is a key responsibility to ensure transparency and security across all systems.

IT Support & Troubleshooting

Provide Tier 1–2 IT support for employees across the organization.

Support responsibilities include:

• Troubleshooting Windows and Mac OS system issues
• Resolving application errors and login problems
• Assisting with Microsoft 365 tools and collaboration platforms
• Supporting connectivity and VPN issues
• Diagnosing network-related concerns
• Providing guidance on system usage and troubleshooting procedures

The IT Operations Specialist must ensure quick response times and minimal operational disruption by maintaining a structured approach to incident management and technical support requests.

Security & Data Protection

Security and compliance are a critical component of the role.

Responsibilities include:

• Implementing IT security policies and access control procedures
• Configuring Multi-Factor Authentication (MFA) across systems
• Managing login security policies and password protocols
• Implementing Data Loss Prevention (DLP) policies
• Monitoring for unauthorized access attempts or suspicious activity
• Conducting periodic system and access audits

The IT Operations Specialist will also help ensure that the organization follows data protection standards, cybersecurity best practices, and internal IT governance policies.

Automation & Workflow Optimization

The role will support automation initiatives to improve operational efficiency.

Responsibilities include:

• Designing and implementing automated workflows using Power Automate
• Building integrations between SaaS systems using Zoho Flow
• Automating onboarding workflows and access provisioning
• Supporting automated approval processes and internal workflows

Automation initiatives help reduce manual administrative tasks and improve the reliability of operational processes.

IT Documentation & Governance

Strong documentation practices are essential for maintaining operational continuity.

Responsibilities include:

• Maintaining IT Standard Operating Procedures (SOPs)
• Documenting system configurations and administrative procedures
• Maintaining IT onboarding and offboarding documentation
• Updating troubleshooting guides and knowledge base materials
• Ensuring documentation is stored and organized in SharePoint knowledge repositories

These materials help ensure that IT processes remain scalable, consistent, and accessible to internal teams.

Training & User Enablement

The IT Operations Specialist will help employees become more effective in their use of company technology.

Responsibilities include:

• Conducting IT onboarding sessions for new employees
• Training users on Microsoft 365 collaboration tools
• Supporting SharePoint adoption and document management practices
• Developing internal user guides and tutorials
• Promoting best practices in cybersecurity and safe technology usage

System Monitoring & Maintenance

The role includes ongoing system monitoring and preventative maintenance.

Responsibilities include:

• Monitoring system dashboards and service health reports
• Managing system updates and security patches
• Ensuring platform reliability across Microsoft Teams, SharePoint, and OneDrive
• Maintaining data backup procedures and recovery protocols
• Identifying system issues before they impact operations

Qualifications

• 2–5 years of experience in IT support, IT operations, or system administration
• Experience supporting remote or distributed teams preferred
• Strong experience with Microsoft 365 administration, including:

Outlook

Microsoft Teams

SharePoint Online

OneDrive

Exchange Admin Center

• Experience working with Zoho applications, including:

Zoho People

Zoho Recruit

Zoho CRM

Zoho Mail

Zoho Flow

• Familiarity with Windows and Mac OS troubleshooting
• Experience configuring VPN access and basic networking support
• Understanding of cybersecurity practices and identity access management
• Experience working with workflow automation platforms

Core Competencies

• Strong technical troubleshooting skills
• Excellent documentation and organization skills
• Ability to support remote teams effectively
• Strong communication and user support capabilities
• High attention to security and compliance standards
• Ability to manage multiple SaaS platforms simultaneously

Preferred Certifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Enterprise Administrator
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• ITIL Foundation Certification

Work Setup

• Fully remote work environment
• Part-time independent contractor engagement
• Must be available during PST (California business hours) for support coverage
• Work with an international remote team

Compensation & Benefits

• Base Salary: ₱25,000/month
• Flexible remote work environment
• Opportunity to work with a growing international company
• Exposure to multiple SaaS platforms and automation systems

Company Details

Company: KonnectHub

Location: Remote – Philippines

Employment Type: Part-Time

Schedule: PST (California Hours)

KonnectHub is a growing international organization supporting distributed teams and global clients. The company focuses on operational efficiency, technology-driven workflows, and scalable remote business solutions.

Call to Action

If you are an experienced IT Operations Specialist with strong expertise in Microsoft 365 administration, SaaS platforms, and remote IT support, we encourage you to apply.

Please submit your updated CV highlighting your experience in IT operations, system administration, and SaaS platform management. Shortlisted candidates will be contacted for an initial interview.