Office 365 & Azure Support IT Administrator

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

We are seeking an experienced Office 365 & Azure Support IT Administrator to provide Tier 2/3 technical support for Microsoft 365 and Azure cloud environments while maintaining compliance with NIST 800-series security standards and CJIS (Criminal Justice Information Services) Security Policy requirements. The ideal candidate will have experience supporting Microsoft cloud services, troubleshooting identity and security issues, and assisting organizations operating in regulated environments.

Responsibilities Include:

Microsoft 365 Support

• Provide Tier 2/3 support for Microsoft 365 services including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Troubleshoot mail flow, mailbox, Teams, SharePoint, and OneDrive issues.
• Manage user accounts, licenses, groups, and permissions.
• Support Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Conditional Access.
• Assist with Microsoft 365 migrations and tenant administration.
• Resolve incidents and service requests within established SLAs.

Azure Support

• Support Azure resources including:
• Virtual Desktops
• Azure Monitor
• Troubleshoot Azure connectivity, performance, and access issues.
• Assist with Azure resource deployment and configuration.
• Monitor Azure services and respond to alerts and incidents.

Identity & Access Management

• Support Microsoft Entra ID and hybrid identity environments.
• Manage Azure AD Connect synchronization.
• Troubleshoot authentication, federation, and Single Sign-On (SSO) issues.
• Maintain role-based access control (RBAC) and least-privilege access.
• Support Privileged Identity Management (PIM) where applicable.

Security & Compliance

• Assist with implementation and maintenance of security controls aligned with:
• NIST SP 800-53 Moderate
• CJIS Security Policy
• Monitor Microsoft Secure Score and recommend security improvements.
• Support Microsoft Defender and Microsoft Purview solutions.
• Assist with security incident response and remediation.
• Maintain compliance documentation and audit evidence.
• Ensure systems comply with organizational security policies and CJIS requirements.

Monitoring & Documentation

• Monitor Microsoft 365 and Azure health dashboards.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Document troubleshooting steps and resolutions.
• Participate in on-call support rotations as required.

Required Skills and Professional Experience:

• Associate's or Bachelor's degree in Information Technology or equivalent work experience.
• 3+ years supporting Microsoft 365 and Azure environments.
• Experience supporting:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Azure services
• Working knowledge of:
• NIST SP 800-53 Moderate
• CJIS Security Policy
• Experience troubleshooting:
• Identity and authentication issues
• Mail flow
• Teams collaboration
• SharePoint permissions
• Azure networking basics

Preferred Skills and Professional Experience:

• Excellent customer service and communication skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Strong documentation and organizational skills.
• Ability to work independently and collaboratively within a team.
• Commitment to maintaining security, compliance, and confidentiality.

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.

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