IT Systems Administrator (Microsoft 365 & SharePoint)
Job Type: Permanent Full Time
Location: Hybrid - Toronto, Ontario
Reporting to: Director, IT Service Delivery
Salary: 60,000 - 65,000 CAD
Job purpose
Goway Travel Group is seeking a highly motivated IT Systems Administrator (Microsoft 365 & SharePoint) to support and enhance our Microsoft cloud environment, endpoint management platform, SharePoint Online ecosystem, and corporate IT operations.
This role will be responsible for the administration of Microsoft 365 services, Entra ID, Intune, SharePoint Online, Teams, Exchange Online, endpoint security, automation, and user lifecycle management. The successful candidate will also play a key role in supporting IT projects, cybersecurity initiatives, SharePoint development, and continuous improvement efforts across the organization.
This position is ideal for a hands-on IT professional who enjoys both operational support and technical project work within a modern Microsoft-first environment.
What will be your key responsibilities?
Microsoft 365 Administration
- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
- Manage user accounts, licensing, shared mailboxes, distribution lists, security groups, and access permissions.
- Support onboarding, offboarding, employee transfers, and identity lifecycle management.
- Configure and maintain Microsoft 365 policies, security controls, and governance standards.
- Develop and maintain technical documentation, procedures, and knowledge base articles.
SharePoint Administration & Development
- Administer SharePoint Online sites, document libraries, lists, permissions, and content management structures.
- Design, develop, and maintain intranet, departmental, and collaboration sites.
- Create and enhance SharePoint solutions using modern SharePoint capabilities.
- Develop and maintain business process automations using Power Automate.
- Collaborate with business stakeholders to deliver SharePoint and workflow solutions that improve productivity and user experience.
Endpoint Management
- Administer Microsoft Intune and Windows Autopilot.
- Manage device enrollment, compliance policies, configuration profiles, and application deployments.
- Support endpoint security controls, patch management, and operating system updates.
- Monitor device compliance and remediation activities across corporate endpoints.
- Assist with hardware deployment, refresh programs, and endpoint lifecycle management.
Security & Compliance
- Support administration and monitoring of Microsoft Defender and related Microsoft security solutions.
- Configure and maintain Multi-Factor Authentication (MFA), Conditional Access policies, and identity security controls.
- Investigate, respond to, and escalate security alerts and incidents as required.
- Support cybersecurity awareness initiatives, vulnerability remediation efforts, and compliance activities.
- Assist with implementation of security best practices across the Microsoft ecosystem.
IT Operations & Support
- Provide Tier 2 and Tier 3 support for escalated technical issues.
- Troubleshoot and resolve complex Microsoft 365, endpoint, and identity-related issues.
- Coordinate vendor escalations and support engagements where required.
- Maintain accurate case documentation and service records.
- Participate in after-hours maintenance, upgrades, and project implementations as needed.
Projects & Continuous Improvement
- Participate in Microsoft 365, SharePoint, security, and infrastructure projects.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Assist with system upgrades, platform optimization, and technology roadmaps.
- Contribute to IT standards, governance, and continuous improvement initiatives.
What are we looking for?
Required Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related discipline.
- 3 to 5 years of experience in IT Systems Administration or Microsoft 365 Administration.
- Hands-on experience administering Microsoft 365 environments.
- Experience supporting Windows and macOS endpoints.
- Experience with SharePoint Online administration and development.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent customer service, communication, and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
Technical Skills
- Microsoft Technologies
- Microsoft 365 Administration
- Entra ID (Azure AD)
- Exchange Online
- SharePoint Online
- Microsoft Teams
- OneDrive for Business
- Microsoft Intune
- Windows Autopilot
- Microsoft Defender
- Identity & Security
- Multi-Factor Authentication (MFA)
- Conditional Access
- Identity and Access Management (IAM)
- Security Monitoring and Incident Response
- Microsoft Security & Compliance Solutions
- Automation & Development
- Power Automate
- Power Platform
- PowerShell Scripting
- Workflow Automation
- SharePoint Site Design and Customization
- Operating Systems & Hardware
- Windows 11 Administration
- macOS Support
- Hardware Deployment and Asset Management
Preferred Certifications
- Microsoft 365 Fundamentals (MS-900)
- Microsoft 365 Administrator Expert (MS-102)
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Identity and Access Administrator Associate (SC-300)
- Microsoft Endpoint Administrator Associate (MD-102)
- Power Platform certifications (PL-200 or PL-400)
- ITIL Foundation Certification
- Microsoft Security or Cybersecurity Certifications
What can you expect from Goway?
- Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:
- We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
- Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
- You’ll enjoy generous paid time off, including [three] weeks of vacation, [six] personal days, and a dedicated day off to celebrate your birthday.
- Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
- Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
- Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
How to Apply
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.
AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.
Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.
Recruitment Scams & Fraud Warning
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.
About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 800 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.