IT System Engineer (L2)

About Company:

Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

Job Description:

- Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.

- Adequate troubleshooting and hands-on skill in System server, Storage, cloud orchestration and automation

- Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS

- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)

- Virtualization - Microsoft Hyper-V, VMware

- Hyperconverged - Nutanix

- Backup Solution e.g. Veritas, Veeam, etc.

- Licenses and certificate activation

- Cloud - O365, Azure and AWS, backup

- Basic network and security features

- Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM

- Call response and support within service level agreement

- Incident / problem troubleshooting, fault clarification and isolation

- Provide workaround and/or resolution

- Communication and reporting

- Security updates and patching

- Maintaining technical documentation

- Other ad hoc duties as assigned by the company

Job Requirements:

- Minimum Diploma in any IT related disciplines

- Having Certification: Azure, AWS Cloud certified/ Microsoft Certified is preferred

- At least 3 - 5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution

- Self-motivated with strong sense of responsibility and urgency

- Diligent in documentation, reporting and tasks tracking ability

- Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure

- Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment

- Having a Valid Cat 1 clearance or qualified to apply

- Willing to commit standby work (24/7)

Compensation:

- Work location: Central, Singapore

- Working hour: Monday to Friday 8:30AM - 5:30PM

- Annual Performance Bonus

- Annual Leaves and Medical leaves

- Medical benefits and Group Insurance

- Annual Health Screening provided