IT Support Technician
Company: Northeast Precast
Reporting To: Scott Sikora
Job Type: Full-Time, Salary
Schedule: Monday through Friday, 8:00 a.m.–5:00 p.m.
Pay Range: $52,000-$71,000.00 Salary, based on experience and qualifications
Position Summary
Northeast Precast is seeking an entry- to mid-level IT Support Technician to provide technical assistance to employees and help maintain reliable day-to-day IT operations. The ideal candidate will troubleshoot hardware, software, and network issues; install and configure computers and applications; and assist users with Windows devices, printers, email, connectivity, and other common IT needs.
This position requires strong problem-solving skills, clear communication, attention to detail, and the ability to manage multiple support requests efficiently. The successful candidate will document troubleshooting steps and resolutions, maintain accurate support records, and collaborate with the IT team to resolve more complex technical issues.
Candidates should have a working knowledge of Windows operating systems and basic networking concepts, including TCP/IP, DNS, and DHCP, as well as familiarity with network switches, Wi-Fi, and cabling. Experience with Microsoft 365 and Active Directory is preferred. Previous help-desk experience is a plus; however, candidates with relevant education, technical training, certifications, or hands-on experience who demonstrate a willingness to learn are encouraged to apply.
Key Responsibilities
1. Help Desk and Technical Support
- Provide technical support for hardware, software, and network-related issues.
- Log, track, prioritize, and resolve incoming support tickets.
- Triage support requests based on urgency, business impact, and established priorities.
- Troubleshoot Windows desktops, laptops, printers, email, and other IT equipment.
- Document troubleshooting procedures, solutions, and recurring technical issues.
- Escalate complex issues to the appropriate IT team members when necessary.
2. Hardware and Software Management
- Install, configure, and maintain computers, peripherals, and software applications.
- Perform routine maintenance and updates on PCs, printers, and servers as assigned.
- Maintain an accurate inventory of IT assets and equipment.
- Assist with hardware replacements, software upgrades, and technology refresh initiatives.
- Ensure IT equipment is properly configured and functioning efficiently.
3. Network Support
- Assist with the configuration, maintenance, and monitoring of LAN, WAN, and Wi-Fi environments.
- Troubleshoot network connectivity issues involving wired and wireless devices.
- Assist with basic network switch configuration, cabling, and connectivity testing.
- Help identify and resolve network performance issues and service interruptions.
4. User Accounts and Access Management
- Create, modify, and disable user accounts as authorized.
- Assist with managing permissions, security groups, and access rights.
- Support Microsoft 365 and Active Directory account administration, as applicable.
- Help ensure users have appropriate access to systems, applications, and network resources.
5. Security and Compliance
- Apply security patches, software updates, and approved system configurations.
- Assist with monitoring system alerts related to unauthorized access attempts, security events, and system failures.
- Follow established IT security policies and procedures.
- Help maintain secure, reliable, and compliant IT systems.
- Report potential security risks or incidents to the appropriate personnel.
Experience
Benefits
Eligible employees may receive:
- Medical insurance starting at approximately $26 per week
- Dental and vision plan options
- Company-paid $25,000 life insurance
- Voluntary accident, disability, critical illness, and hospital coverage
- 401(k) plan with Company match
- Paid holidays, vacation, and sick time
Eligibility, waiting periods, employee contributions, and other terms are governed by the applicable benefit plans and Company policies.
How to Apply
Interested candidates are encouraged to apply online and submit a current resume highlighting their relevant experience, qualifications, and professional skills.
Equal Employment Opportunity Statement
Northeast Precast is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law. Northeast Precast participates in the E-Verify program to verify the employment eligibility of individuals hired to work in the United States.
Pre-Employment Requirements
Employment with Northeast Precast is contingent upon the successful completion of a background check, conducted in accordance with applicable federal, state, and local laws.