IT Support Technician (Level 2)

Salary: Up to $100K + super

IT Support Technician (Level 2) | Rare Opportunity

A bigger role. A bigger opportunity.

Step beyond traditional IT support and take ownership of a role with real influence, variety and room to grow.

We’re looking for an experienced and hands-on IT Support Technician (Level 2) to take ownership of onsite IT support within a growing national business.
This is a rare opportunity for someone who enjoys variety, responsibility and being trusted to make things happen. You’ll be a key IT presence onsite, supporting everything from corporate technology and end-user hardware through to warehouse technology, infrastructure projects and site operations.
With genuine opportunities to broaden your experience, develop your technical skills and build a long-term career, this role offers exposure you simply won’t find in a traditional corporate helpdesk environment.

About Paramount Liquor

Paramount Liquor is a leading national liquor wholesaler, supplying a diverse range of customers across Australia.
With a strong national footprint, multiple distribution centres and a growing team, we operate in a fast-paced environment where relationships, service and innovation are at the heart of what we do.
Our business is built on ambitious growth, and we’re constantly evolving. This creates exciting opportunities for our people to grow with us, develop their careers and be part of a business that is continuing to expand.
At Paramount Liquor, no two days are the same. We’re a large national business with the pace and energy of a growing organisation, giving our people the opportunity to make a genuine impact and see the results of their work.
Technology plays a critical role in keeping our business moving. From supporting our people and customers to keeping our warehouse and operational technology running, IT is an important part of our success every day.
Joining Paramount Liquor means becoming part of a business where your contribution matters, your ideas are valued and there are genuine opportunities to build your career as we continue to grow.

About the opportunity

As our onsite IT Support Technician, you’ll take ownership of the day-to-day technology needs of a busy and fast-paced operational environment.
While our remote Service Desk supports phone enquiries, triage and remote troubleshooting, you’ll be the person onsite who takes care of everything requiring a hands-on approach.From deskside support and hardware to warehouse technology, meeting rooms and onsite projects, no two days will look the same.You’ll have the support of a wider IT team, including senior engineers for Level 3 and infrastructure escalations, but day-to-day, you’ll have genuine ownership and the opportunity to make a real impact.This is a highly visible role in a business where IT genuinely matters. When technology impacts warehouse operations, the effects can be felt across the entire business, meaning the work you do will be visible, valued and make a genuine difference.

What you'll be doing

You’ll be responsible for a broad range of IT support and onsite technology responsibilities, including:

• Providing deskside and walk-up support to Head Office and warehouse employees
• Taking ownership of the full device lifecycle, including staging, deployment, onboarding new starters, reclaiming and reimaging equipment and managing the spare device pool
• Managing hardware procurement, including obtaining quotes, ordering equipment, tracking deliveries and maintaining appropriate stock levels
• Diagnosing and resolving hardware issues across laptops, desktops, printers and peripherals
• Managing warranty claims and coordinating with technology vendors
• Enrolling and managing iPhones and iPads alongside our Windows environment
• Supporting critical warehouse technology, including RF scanners, label printers and kiosks
• Maintaining meeting rooms and AV technology
• Acting as onsite support for infrastructure escalations, including racking, patching and replacing equipment under direction
• Leading the onsite delivery of physical IT projects, including site fit-outs, Wi-Fi upgrades and CCTV projects
• Maintaining accurate records through our ticketing system, asset register and IT documentation

About you

You’re an experienced Level 2 IT professional who enjoys being hands-on, solving problems and taking ownership.
You’re comfortable managing competing priorities and working independently, while knowing when to escalate an issue to the wider IT team.

Ideally, you'll bring:

• 5+ years of IT support experience with strong Level 2 capability
• Strong experience with Windows 10/11 and Microsoft 365
• Hands-on experience with Entra ID and Intune
• Experience enrolling and managing iOS devices, with Apple Business Manager experience highly regarded
• Strong hardware troubleshooting skills across laptops, desktops, printers and peripherals
• Experience supporting warehouse or industrial technology, such as RF scanners and label printers, highly regarded
• Experience managing IT procurement, suppliers, quotes, equipment stock and asset registers
• A working understanding of networking, including patching, VLAN basics and Wi-Fi troubleshooting
• Strong organisational skills and the ability to manage your own workload and priorities
• Excellent communication skills and the confidence to work with everyone from the warehouse floor through to senior leadership
• A current driver's licence

Experience with RMM tools, Salesforce Service Cloud, CCTV or access control systems would also be highly regarded, as would experience within FMCG, logistics, wholesale or distribution environments.

Why join Paramount Liquor?

This is more than just another IT support role.
You’ll have the opportunity to build broad technical experience across corporate technology, warehouse operations and infrastructure while working within a growing national business.
You'll enjoy:

• Real ownership and autonomy — be trusted to take responsibility and make an impact
• Exceptional variety — gain exposure across end-user technology, hardware, warehouse technology and infrastructure
• Genuine career growth — develop your technical skills and explore opportunities across a growing national business
• Endless opportunities to learn — broaden your experience and take on new challenges as the business continues to evolve
• Support from experienced IT professionals — backed by a remote Service Desk and senior engineers when you need them
• A highly visible role where your work makes a genuine difference
• The opportunity to grow with Paramount Liquor as we continue to expand

If you're looking for a role where you can step outside the traditional helpdesk environment, take genuine ownership and build a long-term career, this could be the rare opportunity you've been looking for.

How to apply

If this sounds like the opportunity for you, we'd love to hear from you.

Send us your CV along with a short note telling us about one of the most interesting or challenging technical problems you've solved.

Applications will be reviewed as they are received.