Systems & Infrastructure Engineer

Salary: $95,000 – $115,000 per year

About Us

HYH Group is a diversified group, from international property development to specialist retailers.

HYH Group (Retail) represents fast retail brands (from Japan) across a variety of goods, cosmetics, and specialist grocers. We are brand guardians for our partners, and we grow our business in Australia while preserving the integrity of the brand.

At HYH Group (Retail), our people are our greatest asset. We strive to retain, develop, and reward passionate, success-oriented professionals at all levels. This thriving organization is looking for a candidate to join its IT team.

About our Partner

HYH Group (Retail) partner, Daiso is a large multi-national retail organisation and a leader in Japanese value store concepts, with over 5,600 stores globally and 32 stores nationally (with more stores opening soon!). It prides itself on providing various high-quality products at reasonable prices, from household items to unique seasonal goods. At Daiso, we think outside the box and commit to providing customers with surprises and fun on each visit.

About the Role

HYH Management Pty Ltd is looking for a Systems & Infrastructure Engineer to join our Technology & Data team. This role plays a key part in maintaining, securing, and continuously improving our technology infrastructure across cloud, network, systems, endpoint, and cybersecurity domains.

You'll start by focusing on discovery, documentation, and risk reduction to build a strong technology foundation, before transitioning into infrastructure administration, automation, and ongoing operational support as the business scales. It's a great opportunity for someone who enjoys getting to the bottom of how systems really work, tightening things up, and building the kind of foundation that scales.

What You'll Do

• Maintain accurate documentation of our technology environment, network diagrams, cloud architecture, store connectivity, infrastructure inventories, DNS, and technical standards

• Conduct infrastructure discovery and technical assessments to identify risks, gaps, and opportunities for standardisation

• Manage and maintain infrastructure across head office, stores, and cloud environments, including Microsoft 365, Azure, SD-WAN, Cisco Meraki, VPN, firewalls, switching, wireless, virtual machines, storage, and backup

• Support cloud-hosted Retail Management Systems through patch management, upgrades, capacity planning, and disaster recovery activities

• Monitor infrastructure performance and implement monitoring, alerting, and reporting to proactively resolve issues

• Develop standardised provisioning and support processes for laptops, POS systems, and store technology devices

• Maintain technology asset management practices, including asset registers and lifecycle tracking

• Develop scripts and automation to improve operational efficiency and reliability

• Participate in cybersecurity initiatives including vulnerability assessments, remediation, and security control implementation

• Act as an escalation point for the ICT Support team on complex infrastructure incidents

About You

• Strong analytical and organisational ability, attention to detail, clear communication

• Building relationships with stakeholders across head office, stores, vendors and service providers

• Applied experience administering Microsoft 365 (Entra ID, Exchange Online, SharePoint, Intune), Azure, and Windows Server environments

• Strong cloud, networking, and infrastructure troubleshooting skills

• A proactive, security-focused mindset with a solid understanding of cybersecurity principles

• Experience with backup, recovery, and disaster recovery solutions

• Strong technical documentation and problem-solving skills

• Relevant IT qualifications or equivalent industry experience

Nice to Have

• Experience with SD-WAN, Linux server environments, or firewall configuration

• Familiarity with cybersecurity frameworks and endpoint security platforms

• Experience supporting multi-site retail or distributed environments

Why Join Us?

You'll be joining a growing retail business where your work has real, visible impact — from head office systems to the stores our customers walk into every day. You'll report to the Head of Technology & Data and work closely with the teams, vendors and stakeholders across the business, with genuine scope to shape how our technology is documented, secured, and run.

You’ll be located at the head office in Hawthorn East with free parking on site, with occasional travel to retail stores and vendor sites as required.