IT Support Technician (Level 1 & 2) | Managed Services

Salary: $60,000 – $70,000 per year

MultiTech Technology Groups Pty Ltd is a leading Managed Services Provider (MSP), delivering innovative IT solutions to businesses across Melbourne, Gold Coast, Brisbane, Sydney and Sunshine Coast. We specialize in providing cutting-edge cloud solutions, IT security, business automation, and end-to-end managed IT services for small to medium-sized businesses.

As a trusted technology partner, we pride ourselves on offering tailored IT support that enhances business efficiency, security, and growth. With a strong focus on professional development, we provide a dynamic and collaborative environment where IT professionals can learn, grow, and advance their careers.

As we continue to expand, we're looking for a skilled IT Support Technician for a full-time role.

About the Role

We're looking for a Level 1 & 2 IT Support Technician who is passionate about technology and customer service. In this role, you'll be responsible for providing technical support to clients both remotely and on-site, troubleshooting hardware and software issues, and ensuring smooth IT operations.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, solving complex IT challenges, and helping businesses make the most of their technology investments.

Key Responsibilities:

• IT Support & Troubleshooting: Provide remote and on-site support for small and medium-sized businesses, understanding their unique IT needs and challenges.

• User Support: Assist end-users with hardware, software, and networking issues, ensuring minimal downtime and maximum efficiency.

• Windows & Server Management: Work with Windows 10/11, Windows Server, and virtualization technologies to deploy, configure, and maintain IT environments.

• Microsoft 365 & Cloud Solutions: Support Microsoft 365 (Exchange, SharePoint, OneDrive) and other cloud platforms to improve business productivity and collaboration.

• Networking & Security: Configure, manage, and troubleshoot network infrastructure, including VLANs, Wi-Fi, VPNs, firewalls, switches, and routers.

• Hardware & Software Maintenance: Work with servers, PCs, Macs, iOS, and Android devices, ensuring they function optimally.

• Client Communication: Build strong relationships with clients by providing clear, professional, and effective communication when explaining technical solutions.

What We're Looking For:

To succeed in this role, you should have:
2+ years' experience in Level 1 & 2 IT support (preferably in an MSP or IT services environment).
Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
Excellent customer service & communication skills to interact with clients at various technical skill levels.
Networking knowledge, including TCP/IP, VLANs, VPNs, and firewall configurations.
Experience with network hardware, such as corporate grade routers, switches, Firewall and wireless access points.
Expertise in Microsoft 365 administration, including user management, SharePoint management and security settings.
Experience with Domain hosting, such as Domain management, DYDNS Setup.

Ability to work independently and collaboratively within a team.

Why Join MultiTech Technology Groups?

We understand that a successful IT career is built on continuous learning and hands-on experience. When you join us, you'll get:
Supportive Work Environment – Work with a team of skilled professionals who are passionate about technology and innovation.
Competitive Salary Package – We offer a great remuneration package based on experience and skills.
Diverse IT Exposure – Work with a broad range of technologies, industries, and business environments.

Requirements:

Minimum 2 years of IT support experience in the IT industry.
A valid Australian driver's license (for on-site client visits).
Full Australian working rights.

Ready to apply?
If you're a motivated and organized individual with a strong work ethic and commitment to professional excellence, we'd love to hear from you. Submit your detailed cover letter, updated resume, and references, and apply online today!