IT Support Team Leader

Salary: Generous Remuneration Package

THE TONY WHITE GROUP:

With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia. We’re led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth. For more information, visit www.tonywhitegroup.com.au.

ABOUT THE ROLE:

As our IT Support Team Leader, you'll be working closely with the Group IT Operations Manager, you'll lead the delivery of Level 1 and Level 2 IT support across our growing dealership and corporate network. This hands-on leadership role combines technical expertise with people management, giving you the opportunity to mentor your team, resolve complex technical issues, improve service delivery and contribute to technology projects that keep our business running smoothly.

KEY RESPONSIBILITES:

• Lead, coach and mentor the Service Desk and End User Computing team.

• Provide hands-on support for service requests and escalated technical issues.

• Manage team workloads, priorities and resource allocation to ensure service excellence.

• Monitor service delivery performance, including SLAs, KPIs and customer satisfaction.

• Drive continual service improvement initiatives and maintain support documentation and knowledge articles.

• Oversee the delivery of Level 1 and Level 2 IT support across multiple sites.

• Support and administer Microsoft 365 technologies, including Exchange Online, Teams, SharePoint, Intune and Entra ID.

• Maintain endpoint, identity and access management processes while supporting dealership infrastructure, networking, telephony and end-user technologies.

• Ensure IT systems remain secure, reliable and fit for business use.

• Lead or contribute to IT projects, dealership acquisitions, integrations and technology deployments.

• Identify opportunities to improve processes through automation and operational efficiencies.

• Build strong relationships with internal stakeholders, technology vendors and service providers, assisting with vendor performance management and service reviews.
  

ABOUT YOU:

You're a natural leader who enjoys supporting others while staying hands-on with technology. You thrive in a fast-paced environment, enjoy solving complex problems and are passionate about delivering outstanding customer service.

To be successful in this role, you'll have:

• Minimum 5 years' experience in IT Support, Service Desk or End User Computing environments.

• Demonstrated experience leading, mentoring or coordinating technical teams.

• Strong Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, Intune and Entra ID.

• Experience with ITSM platforms such as FreshService.

• Excellent troubleshooting, incident management and problem-solving skills.

• Strong communication, organisational and stakeholder management skills.

• The ability to work effectively across a multi-site environment.

HIGHLY REGARDED:

• ITIL certification (or equivalent experience).

• Microsoft certifications.

• Experience with Fortinet, Meraki or SD-WAN technologies.

• Cyber security experience.

• PowerShell, Power Automate or other process automation experience.

• Experience supporting automotive dealership operations.

WHAT WE OFFER:

• Join a collaborative and supportive IT team.

• Lead meaningful technology initiatives across a growing multi-site business.

• Exclusive employee discounts and benefits through Flare

• Access to Fitness Passport - discounted fitness membership program

• Enjoy ongoing professional development and career progression opportunities.

• Competitive salary package and long-term career stability.

PLEASE NOTE:

• Reference checks, pre-employment medicals, and AFP Criminal Record checks will be conducted

• Applicants must meet the outlined requirements to be considered

• Applicants must be currently in Australia and be an Australian or New Zealand citizen, or hold permanent residency

• We are an equal opportunity employer, supporting diversity and inclusion in the workplace

• Only shortlisted applicants will be contacted

Ready to lead a high-performing IT team and make a real impact? We'd love to hear from you. Apply via this Seek Ad !