IT Support Technician Level 1/2

Salary: £26,000 - 28,000 per year

Requirements:

• Proven experience providing technical support in a desktop environment, minimum 1 year
• Strong knowledge of operating systems, including Windows and Mac OS, and computer networking principles
• Familiarity with DNS, TCP/IP protocols, firewalls, and network troubleshooting techniques
• Familiarity with configuring and troubleshooting Office 365 services
• Proficiency in using ticket management and RMM tools is advantageous
• Excellent communication skills with the ability to explain technical concepts to non-technical clients
• A proactive approach to problem-solving and the ability to work independently as well as part of a team
• Full driving licence
• Relevant certifications in IT support or networking would be beneficial but are not mandatory
• Technical support experience: 1 year required

Responsibilities:

• Provide comprehensive desktop support for hardware and software issues across various operating systems, including Mac OS
• Troubleshoot and resolve technical issues related to desktops, printers, networking, and Office 365 environments
• Assist users with technical inquiries and provide guidance on using IT resources effectively
• Maintain accurate records of support requests using our PSA ticketing system
• Collaborate with other IT team members to enhance system performance and client satisfaction
• Conduct routine maintenance checks on IT equipment and ensure all systems are up to date
• Educate clients on best practices for IT security and data protection

Technologies:

• Azure
• Hardware
• Support
• Network
• Office 365
• Security
• TCP/IP
• Windows
• Cloud

More:

We are 1-Zero-1, a managed IT support services company providing outsourced IT support, cybersecurity, Azure, and Office 365 services to a wide range of small and medium-sized businesses in South Devon and the wider area. We are seeking a dedicated and knowledgeable IT Support professional to join our team. This is a full-time, permanent role based in Torquay, working in person. We offer a company pension, cycle to work scheme, free parking, and on-site parking.

last updated 39 week of 2026