IT Support Technician

Salary: £26,436 - 27,500 per year

Requirements:

• Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues.
• Excellent interpersonal skills with the ability to build trust and maintain strong client relationships.
• Analytical mindset with the ability to resolve issues effectively and efficiently.
• Flexible approach to working remotely and onsite, managing multiple schools and client priorities.
• Clear and professional verbal and written communication, especially with non-technical users.
• Previous experience supporting IT systems in educational environments or for school clients (preferred).
• Familiarity with safeguarding policies and practices (preferred).
• Relevant certifications, such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or Google Certified Professional (not essential).

Responsibilities:

• Act as the first point of contact for IT support requests from school staff, troubleshooting and resolving hardware, software, and network issues.
• Provide tailored IT solutions that align with the operational and educational needs of schools.
• Maintain positive client relationships through effective communication and timely issue resolution.
• Deliver onsite IT support at client schools, using the company-provided car for travel.
• Perform remote diagnostics and provide resolutions when possible, ensuring minimal disruption to school operations.
• Manage and support the deployment of learning management systems (LMS), educational software, and classroom technology (e.g., interactive whiteboards, projectors, tablets).
• Perform regular system checks, updates, and maintenance to ensure secure and efficient operation.
• Monitor network performance, troubleshoot connectivity issues, and implement solutions to improve reliability.
• Ensure IT systems comply with data protection regulations (e.g., GDPR) and adhere to safeguarding policies in educational settings.
• Implement and maintain secure access controls and data management practices.
• Maintain an inventory of hardware, software, and warranties for client schools.
• Coordinate the procurement, installation, and secure disposal of IT assets.
• Liaise with third-party vendors to resolve escalated issues or arrange warranty repairs.
• Maintain detailed records of support tickets, solutions provided, and maintenance activities.
• Provide regular reports to clients on the performance and health of their IT infrastructure.

Technologies:

• Hardware
• Support
• LAN
• Microsoft 365
• Network
• Windows
• Office 365

More:

We are a Managed Service Provider (MSP) dedicated to supporting schools with their IT systems and infrastructure. Our team is committed to delivering high-quality customer service, ensuring that technology effectively supports teaching, learning, and administration. This role offers a mix of onsite and remote work, along with a company-provided car for travel to client sites. We believe in career growth opportunities, exposing you to diverse IT environments, and providing training when necessary. Our location is hybrid remote in Southend-on-Sea, and we prefer candidates living in Essex or surrounding areas. We offer a full-time, permanent position with a competitive salary and benefits including a company car, pension, and onsite parking.

last updated 37 week of 2026