IT Support Specialist - Service Desk
Jones Radiology · Eastwood, Adelaide SA ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Company size
- 501-1000
A hands-on IT Service Desk role at Jones Radiology's Eastwood head office, providing technical support for devices, Office 365, remote access and business applications, plus documentation, monitoring and occasional on-call duty. Suited to someone with ~2 years of IT support experience and strong customer service skills.
About Us
Jones Radiology is a doctor-owned and operated imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of over 700 professionals, we are committed to making a meaningful difference in the lives of our patients each day.
About the Role
We have an exciting opportunity for an IT Support Specialist – Service Desk to join our team fulltime at our Eastwood Head Office. You will provide technical support - whether that's fixing an issue, setting up a new device or supporting the systems we all rely on every day. This role is hands on and makes a real difference by keeping things running smoothly, you'll be helping our teams stay focused on what they do best: delivering excellent care to patients. If you enjoy solving problems, working with people and being part of a supportive team. this is an exciting opportunity to join a growing IT function in a newly created role.
What your role looks like:
- Providing technical support for office applications, devices (PCs, printers, mobile phones) and remote access issues
- Working with internal teams and vendors to resolve technical issues.
- Offering ad-hoc training and help create support documentation.
- Handling operational requests and follow Service Desk procedures.
- Identifying trends in common issues and report emerging problems.
- Assisting with ICT equipment as needed.
- Supporting business applications, working with I-MED and other service providers.
- Keeping documentation up to date with changes and updates.
- Monitoring systems and resolve issues proactively.
- Participating in the on-call roster when required.
What you will bring:
This role is ideal for someone who is passionate about technology, enjoys solving problems, and thrives in a collaborative team environment. It will suit someone that is eager to learn, take initiative, and contribute to meaningful outcomes:
You will have:
- At least 2 years’ experience in IT Support or similar role.
- Tertiary qualifications or certifications in Information Technology (desirable).
- Proven experience providing general IT support and troubleshooting, particularly in Office 365 and other environments.
- Proactive and able to work independently, while also thriving in a collaborative team setting.
- Strong customer service skills, with the ability to build and maintain professional relationships with internal stakeholders.
- Excellent communication and interpersonal skills and a genuine passion for helping others.
- Available to work varying shift patterns to support the Practice.
Why You'll Enjoy Working Here
- A competitive remuneration package with flexible work options.
- Supportive parental leave options, with 8 weeks paid leave provisions and access to phased return to work.
- A wellness program that includes access to discounted fitness facilities and Bupa private health insurance, free well-being tools and confidential counselling services.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner.
For more details about this opportunity, please email [email protected]
Explore more opportunities at www.jonesradiology.com.au/careers and connect with us on LinkedIn!