Asc IT Support Analyst Hourly
radpartners · Remote - USA ·
- Work mode
- Remote
- Category
- Support
Job Description:
- Resolve incidents and service requests within SLAs, escalating major or complex issues to appropriate support teams.
- Take end-to-end ownership of tickets, maintaining accurate updates and assigning requests to the correct team. Provide technical support for desktops, mobile devices, networks, and Microsoft Office applications.
- Assist users with access issues, including password resets and multifactor authentication.
- Deliver excellent customer service by logging tickets, communicating progress, and building strong user relationships.
- Experience in incident/request management, service desk support, and troubleshooting hardware, software, and networking issues.
- Proficiency with ticket management systems (preferably ServiceNow) and ITIL-based environments.
- Background in providing technology support and excellent customer service, with strong written and oral communication skills.
- Familiarity with medically related environments and supporting end users across devices and applications, including Microsoft Office.
- Certifications preferred: ITIL Foundation, HDI Support Center Analyst, A+, and Network+.
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews, Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
RADIOLOGY PARTNERS OVERVIEW
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.
Radiology Partners participates in E-verify.