IT Support Specialist

Job tasks and responsibilities

• Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues.

• Install, configure, and maintain computer systems, laptops, printers, and other peripherals.

• Administer and support Pentana MDS, Microsoft 365, and other relevant IT applications.

• Collaborate with vendors and internal teams to resolve technical issues promptly.

• Manage user accounts and access permissions in all Chery systems.

• Monitor, maintain and update cyber security relevant policies via Microsoft Intune and other security applications.

• Monitor and maintain the health of IT systems, ensuring optimal performance and security.

• Assist in the planning and execution of IT projects, upgrades, and migrations.

• Create and update documentation for IT processes, procedures, and configurations.

• Provide IT training and support to non-technical staff members.

Skill and experience

• Proven experience as an IT Support Specialist or similar role.

• Solid knowledge of Microsoft 365 administration, Azure Entra, and cloud infrastructure with Azure or AWS platform

• Basic network maintenance and support skills

• Knowledge and experience with Pentana MDS, SAP and CRM system

• Knowledge and experience with Microsoft Intune and cyber security. Experience working with Essential 8 practice is preferred.

• Fluent in Mandarin (spoken and written) is preferred.

• Strong troubleshooting and problem-solving skills.

• Familiarity with automotive industry-specific applications and systems is a plus.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Detail-oriented with strong organizational and multitasking abilities.