IT Support Specialist Analyst
Intesa Sanpaolo ·
- Category
- Support
- Experience
- 2+ years
An IT support role at Intesa Sanpaolo's London branch, providing day-to-day technical assistance to end users, managing laptops, mobiles and Microsoft 365 environments, supporting printers and servers, and handling ticket resolution. Requires 2-3 years of IT support experience and Windows/Microsoft 365 skills.
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Overview
You will join the Information Technology Department of Intesa Sanpaolo London Branch, supporting the daily operation of the local IT environment. You will be responsible for providing technical assistance to end users, maintaining workplace technology and IT equipment, supporting infrastructure components, and ensuring the timely resolution of hardware and software issues. You will also contribute to technical documentation and the smooth operation of business-critical IT services.
What you’ll be doing
Key responsabilities will be:
- Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues
- Manage and support laptops, desktop devices, mobile phones and IT equipment
- Install, configure and maintain workstations, operating systems and standard software packages
- Monitor and manage tickets, ensuring timely follow-up and escalation
- Troubleshoot and resolve hardware and software problems in a timely and efficient manner
- Support printers, servers and related IT services
- Maintain meeting room and audio/video conferencing technologies
- Update and mantein technical documentation and IT inventory records
- Coordinate with third-level support teams and external providers.
Who we are looking for
If you want to take the next step in your career and progress your passion and you possess the following qualities, apply and join our team:
- 2–3 years of experience in IT support are required
- Bachelor's degree in Computer Science, Information Technology or related discipline
- Microsoft technologies and Microsoft 365 applications
- Windows operating systems and Windows Hyper-V
- Office 365 deployment and support
- Ticketing systems
- Android and iOS device support
- Computer hardware diagnostics and maintenance
- Infrastructure support including printers and servers
- English language proficiency at B2 level or above
- Knowledge of an additional European language is a plus.
About us
We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!
With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.
The IMI Corporate & Investment Banking Division is a global partner for Corporate, Public Finance and Financial Institutions clients. Committed to supporting the economy in the countries in which it operates, it stands out for its historical presence in financial markets and its extensive and innovative offer
Join an international and innovative Group. Don't wait for the future, choose it!
#sharingfuture
We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/2006, 215/03 and 216/03.
For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A. as Data Controller. We invite you to review the dedicated Privacy Information Notice for more details.