IT Support Officer

Salary: $80,790 – $88,453 per year

Position: IT Support Officer
Location: Fig Tree Pocket
Position Type: Full Time, Permanent

At Language Disorder Australia, our IT Support Officers are more than technical experts; they are enablers of connection, learning, and support across our organisation.

In this role, you'll be part of a dedicated team that ensures staff and students have the technology they need to thrive. From supporting Mancel College and Bright Door clinics to Corporate Services and School Support Services, your work will help keep our people connected and focused on making a difference for children and young people with Language Disorder.

This is an opportunity to join a purpose-driven organisation where technology plays a critical role in delivering education, therapy, advocacy, and support services. Through responsive support, problem-solving, and continuous improvement, you'll contribute to the seamless operation of systems that empower our teams to achieve meaningful outcomes every day.

At Language Disorder Australia, we are known for our innovative approach and multidisciplinary services. We believe in the power of connection, collaboration, and possibility, and we're committed to creating opportunities for children and young people with Language Disorder to connect, belong, and achieve.

By joining us, you'll become part of a community that lives its values of Service, Passion, Excellence, Accountability, Kindness, Empowerment, and Respect in everything we do.

WHAT YOU WILL DO

• Provide technical support across hardware, software, and networks, ensuring timely and effective resolution of IT requests

• Manage infrastructure and devices, including setup, maintenance, and support for laptops, desktops, iPads, printers, and AV systems

• Maintain user systems and access, supporting onboarding/offboarding and ensuring secure, accurate account management

• Administer digital platforms and services, ensuring users have the access and functionality they need

• Support cybersecurity and compliance by monitoring alerts, investigating threats, and maintaining secure systems

• Optimise IT systems and processes through automation, documentation, and continuous improvement initiatives

• Collaborate with the IT Manager and broader teams to deliver consistent support across all business units

• Receive ongoing training and guidance, with learning built into the role

• Contribute to proactive improvements and system optimisations that enhance user experience

WHAT YOU WILL NOT BE DOING

• You won’t work in isolation, collaboration with the IT Manager is key.

• You won’t be expected to know everything, support and training will be provided and learning is part of the role.

• You won’t be limited to one site, occasional travel across locations is part of supporting all business units.

• You won’t ignore security, maintaining compliance and responding to threats is a core responsibility.

• You won’t just react, proactive improvements and optimisations are encouraged and valued.

YOU BRING

We're looking an individual who will bring a blend of skills, experience, and a passion for technology.

• Relevant qualifications in Information Technology (e.g. Certificate IV or higher), with a commitment to ongoing certification and professional development

• Industry certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, CompTIA A+, or similar are highly desirable

• Experience providing IT support, ideally within an education or similar multi-site environment

• Exceptional customer service focus, with the ability to simplify and explain technical concepts to users with varying levels of technical confidence

• Proficiency in managing devices and platforms, including Windows, Microsoft 365, desktop/laptop fleets, AV equipment, and classroom technologies

• Strong attention to detail and time management, with the ability to prioritise competing tasks and maintain accurate records

• A proactive mindset and problem-solving approach, with a genuine interest in improving systems and supporting others

BENEFITS:

What can we give you in return for your passion:

• An exceptionally satisfying experience as you connect those that need support with the right support.

• Professional Development: Expand your skill set with opportunities for transdisciplinary development, external and internal growth opportunities.

• More take home pay: How can we offer this? A little-known fact is that as a Not-For Profit organisation, we can offer our employees Salary Packaging options to boost their take-home pay by 6% - 12% per annum (increase the amount you take home and spend, rather than going to taxes).

• More extras: 17.5% annual leave loading, Discounts with Medibank Health Insurance, Novated Car Leasing.

WANT TO KNOW MORE:

We love to chat! If you have any questions or would like a copy of the position description, contact Melissa Cruickshank, HR Advisor at [email protected] or 0447 218 837.

Find more information on Mancel College: https://mancelcollege.qld.edu.au/

Find Information on Language Disorder Australia: www.languagedisorder.org.au

HOW DO I APPLY:

Simple!...

1. Update your current Resume and personalise your Cover Letter

2. Click Apply

3. Submit your attachments and answer the employer's questions

Applications will remain current and form part of our talent pool for future roles.

Language Disorder Australia is committed to safe and supportive work practices as a child safe organisation. All workers are required to participate in security screening relevant to their role including Criminal History/Police checks, Teacher Registration or Relevant Body checks, identification and references checks, Working With Children Checks, and disclosing any information relevant to eligibility to engage in activities involving children and young people. Our workers are required to understand and follow the Child Protection Policy and Processes.

Language Disorder Australia is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities, ensuring equal opportunities for all qualified candidates. We believe in providing a space where you can thrive, contribute, and make a positive impact on the lives of children and young people with Language Disorder.

Reasonable adjustments are available to reduce barriers and may assist participation in the recruitment process. Should you require reasonable adjustments, please tell us as part of your application so that we can adjust as needed.