IT Support Engineer

📍Sydney, NSW
🗓️Permanent full time
⏱️Remote-Based with Regular Centre Visits

Are you a customer-focused IT professional who enjoys solving problems, building relationships, and making a real impact?

Pacific Smiles Group is seeking an experienced IT Support Engineer to join our Technology Services team, supporting our network of 130+ dental centres nationwide. Based in Sydney, you'll provide a combination of remote and onsite support across centres within your region, helping our teams deliver exceptional patient care through reliable technology solutions.

Reporting to the Head of IT Operations, you'll be part of a collaborative national technology team working closely with Cloud, Cyber Security, Data and Infrastructure specialists to support business-critical systems and technology initiatives.

About the Role

As an IT Support Engineer, you'll be the trusted face of IT for our centre teams, providing Level 2 support, resolving technical issues, and ensuring our systems remain secure, reliable, and operational.

This role is primarily remote, with regular travel to dental centres across your region for incident response, maintenance, technology health checks, and project support. You'll also play a key role in supporting technology rollouts and continuous improvement initiatives.

What You'll Do

• Provide Level 2 IT support across hardware, software, networking, and end-user technologies
  
• Deliver remote support and attend centres as required for onsite troubleshooting and maintenance
  
• Support technology projects, upgrades, and system implementations
  
• Conduct technology health checks and preventative maintenance activities
  
• Maintain accurate documentation and ticket records through Jira and other support tools
  
• Escalate complex issues appropriately and collaborate with specialist technology teams
  
• Support the delivery of a secure, reliable, and high-performing technology environment
  
• Contribute to process improvements and best-practice IT support

About You

You'll be a positive and approachable IT professional who enjoys helping people and takes pride in delivering outstanding customer service.

You'll bring:

• Previous experience providing Level 2 IT support, ideally within field services, healthcare, or a multi-site environment
  
• Strong troubleshooting skills across Microsoft Windows operating systems and Microsoft Office applications
  
• Experience using remote support tools and ticketing systems such as Jira
  
• Excellent communication and relationship-building skills
  
• The ability to work independently, prioritise competing tasks, and manage your time effectively
  
• A proactive, solutions-focused approach to problem solving
  
• A valid driver's licence and reliable vehicle
  
• Willingness to travel regularly between centres within your region and occasionally interstate when required

Why Join Pacific Smiles Group?

When you join us, you'll enjoy:

• A supportive and collaborative technology team
  
• Flexible working arrangements with a mix of remote and onsite work
  
• Opportunities to work on technology projects and business improvement initiatives
  
• Exposure to a large, multi-site healthcare environment
  
• Career development and growth opportunities
  
• Fitness Passport health and wellbeing program
  
• The chance to make a genuine impact on the teams who support thousands of patients every day

If you're looking for a role that combines technology, people, and variety, we'd love to hear from you!

Applications close 4th September