IT Support Engineer
Oneness · Tai Seng, North-East Region ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Experience
- 1+ years
- Salary
- SGD 2,800 – 3,800 / month
IT Support Engineer at Oneness installs, configures, and rolls out POS systems, trains users through go-live, and supports customers on-site and remotely in Tai Seng, Singapore. Owns support cases end-to-end, escalating complex issues to the dev team; needs 1–3 years of customer-facing IT support experience.
Salary: $2,800 – $3,800 per month
Key Responsibilities
Manage the end-to-end setup and rollout of POS systems, including installation, configuration and testing.
Support customers both on-site and remotely, helping them troubleshoot system and operational issues.
Train users on the POS system and assist them through the go-live process.
Take ownership of support cases from initial reporting through to resolution, escalating more complex issues to the development team when required.
Share customer feedback with the product team and contribute to ongoing improvements to the system and user experience.
What We’re Looking For
1–3 years of experience in IT support, system implementation or a similar customer-facing technical role.
A practical, hands-on approach to troubleshooting and problem-solving.
Good communication skills, a strong sense of ownership and a customer-focused mindset.
Experience supporting POS, retail, F&B or payment systems would be a plus.