IT Support Engineer

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website at www.serviceoneasia.com.

Overview

We are seeking a dedicated and client-focused IT Support Engineer to join our team. In this role, you will provide comprehensive end-user computing support across corporate offices, distribution centers, manufacturing facilities, and retail sites. You will serve as the primary onsite technical presence during local Business Hours of Operation (BHO), ensuring seamless technology performance, hardware kitting, inventory management, and event support.

💼Key Responsibilities

1. Software & Platform Support:

   • Provide end-user and proximity support for the Microsoft 365 suite, including Exchange, SharePoint, Teams, and OneDrive.

   • Troubleshoot and resolve incidents related to daily productivity applications (MS Word, Excel, Teams, etc.).

2. Hardware & Device Management:

   • Support incidents related to end-user hardware, including PCs, laptops, monitors, mobile devices (iPhones), printers, and peripherals.

   • Perform hardware/phone kitting, provisioning, and setup for new user onboarding.

   • Maintain up-to-date local IT hardware and asset inventory across supported sites.

3. Onsite & Remote Support:

   • Deliver high-quality deskside and proximity support across corporate offices, distribution centers, manufacturing sites, and retail stores.

   • Provide in-country technical support for pop-up stores and seasonal events.

   • Deliver remote IT helpdesk support to retail store users as required.

4. Operational & Team Support:

   • Collaborate with local IT leadership to address site-specific requests and escalation needs.

   • Participate in regular refresh training to stay current on client-specific systems, software, and operational procedures.

🔍Requirements

• Experience: 3–8 years of hands-on IT support experience.

• Leadership: 1+ years of team lead or supervisory experience.

• Industry Experience: 1+ years of experience in luxury retail or VIP client support environments.

• Certifications: ITIL Foundation or higher is preferred.

• Skills: Strong skills in end-user asset management, advanced O365 troubleshooting, hardware kitting, and event support.

• Language Skills: Fluent in English and local language(s) (spoken and written).

• Work Schedule: Full-time, 5 days per week during local Business Hours of Operation (BHO) [0900 AM to 1800 PM].

• Soft Skills: Excellent customer service orientation, strong communication skills, attention to detail, and ability to thrive in high-standard luxury environments.

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday, various types of leave, discretionary bonus & medical insurance. If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.

(The information provided will be used for employment related purpose only. All information of unsuccessful applicants will be destroyed within six months)