IT Support Assistant

Salary: £30,000 - 40,000 per year

Requirements:

• We are looking for someone who is a natural problem solver who enjoys getting to the root of an issue.
• We are looking for someone who is confident troubleshooting Apple devices, including iPads, Apple TV, and Mac laptops, with a basic understanding of Apple settings and interconnectivity.
• We are looking for someone who is familiar with Jamf, Google Drive, Google Sheets, and Canva.
• We are looking for someone who is organised and reliable, with the ability to manage routine tasks alongside reactive support.
• We are looking for someone who is a friendly, patient communicator, comfortable supporting staff of all technical abilities.
• We are looking for someone who is able to travel between two school sites during the working day.

Responsibilities:

• We are readily available to staff and pupils for immediate resolution of everyday tech issues, including printing, file sharing, downloads, internet connectivity, passwords, and logins.
• We provide day-to-day support to teachers with iPads, laptops, smartboards, and TVs.
• We support teachers in using our AI and other resources within our system.
• We troubleshoot and manage pupil usage of Goodnotes, escalating issues where appropriate.
• We film key assemblies and events, creating short 2-minute videos in CapCut for publication on the school website.
• We respond to tech issues and liaise with our external tech support company when escalation is needed.
• We maintain printers and photocopiers, resolving faults and ensuring smooth day-to-day operation.
• We assist with managing all tech equipment across both schools and setting up new laptops and iPads.
• We carry out twice-weekly iPad audits and manage the associated leaderboard.
• We help with termly device audits and device maintenance.
• We manage Apple Pencil usage, sending equipment in for repairs and replacements as appropriate.
• We monitor pupil usage of laptops outside of Computing lessons.
• We assist with managing Google Drive and Google Admin, including password resets, 2FA, and new users.
• We add and remove student accounts across our various platforms.
• We ensure pupils account passwords are kept up to date.
• We help set up online exams and invigilate sessions where needed.
• We input student results and keep class information up to date where relevant.

Technologies:

• AI
• Support

More:

Falkner House is committed to safeguarding and promoting the welfare of children, and safeguarding checks will be undertaken on all successful applicants. The role is based in person, with travel between two school sites during the working day. The salary is £30,000.00-£40,000.00 per year.

last updated 39 week of 2026