IT Support Analyst
Pure Resourcing Solutions Limited · Willows Green, Chelmsford ·
- Category
- Support
Salary: £30,000 - 33,000 per year
Requirements:- Previous experience in an IT support or service desk environment.
- Strong troubleshooting skills across software, systems and end-user technology.
- Experience supporting business applications, databases or CRM systems.
- Good knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
- Strong communication skills with the ability to explain technical issues to non-technical users.
- Well organised, customer-focused and able to manage multiple priorities effectively.
- Full UK driving licence and access to a vehicle for occasional travel between sites.
- Provide first-line support for business systems, databases and core applications.
- Act as the onsite point of contact for IT issues, working alongside an outsourced IT support provider.
- Troubleshoot hardware, software and application issues, ensuring timely resolution or escalation where required.
- Deliver user training, IT inductions and practical guidance to staff on systems and technology.
- Support the setup, maintenance and troubleshooting of end-user devices, peripherals and IT equipment.
- Maintain accurate records of IT assets, support issues and system updates.
- CRM
- Hardware
- Support
- Microsoft 365
- SharePoint
- Office 365
More:
We are a well-established organisation seeking an IT Support Analyst to join our team based in central Chelmsford. This is a fully onsite position with free onsite parking provided. We offer a 35-hour working week, 30 days annual leave plus bank holidays, a non-contributory pension scheme with an 11% employer contribution, and life assurance cover of 3x annual salary.
last updated 40 week of 2026